It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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#13: The Role Customer Experience Plays In The On-Demand Economy (Kurt Wilson, Breather)
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Kandungan disediakan oleh In The Know - A Customer Experience Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh In The Know - A Customer Experience Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Is customer experience important in the on-demand economy? In this episode, we're interviewing Kurt Wilson (https://www.linkedin.com/in/kuwilson/), the director of customer care and central sales at Breather (https://breather.com/) - the network with over hundreds of workspaces, serving as a complement to the typical office. In today’s discussion we’ll cover a handful of fascinating topics: - The role customer experience plays in the on-demand economy. - The importance of feedback and how to collect the right data. - Why net promoter score is the most important KPI for any on-demand company. - We also cover topics on Zendesk, signals vs noise, and customer retention...among many other things. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com
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28 episod
MP3•Laman utama episod
Manage episode 178162704 series 1393299
Kandungan disediakan oleh In The Know - A Customer Experience Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh In The Know - A Customer Experience Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Is customer experience important in the on-demand economy? In this episode, we're interviewing Kurt Wilson (https://www.linkedin.com/in/kuwilson/), the director of customer care and central sales at Breather (https://breather.com/) - the network with over hundreds of workspaces, serving as a complement to the typical office. In today’s discussion we’ll cover a handful of fascinating topics: - The role customer experience plays in the on-demand economy. - The importance of feedback and how to collect the right data. - Why net promoter score is the most important KPI for any on-demand company. - We also cover topics on Zendesk, signals vs noise, and customer retention...among many other things. How to spread the love: Share the podcast with your coworkers | Subscribe | Review us | Follow us on twitter: Dispatch (twitter.com/dispatch_me) and Todd(twitter.com/todd_stew) Music: www.bensound.com & www.jamendo.com
…
continue reading
28 episod
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