It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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[EP 17] CUSTOMER ARRIVAL… Step 4 Of The Patient Lifecycle, Broken Down For YOU!
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Kandungan disediakan oleh Healthcare Disruption Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Healthcare Disruption Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
The Patient Lifecycle is the key in creating a successful Physical Therapy Business. On this podcast we have made it our purpose to get you the business owner (or potential) to understand WHY it’s important and WHAT its about. Today we discuss Step 4 in Jerry’s Patient Lifecycle, The Customer Arrival. As you will find in this episode the key to a successful Physical Therapy business is understanding YOUR patient’s journey within your business. The sooner you understand and the sooner you map out this experience, the more successful YOU will be. Listen for the points on communication with the patient AND with your Team. Also listen how customer service plays a role in your patients experience. Again this will be new to you and something you have not heard before…. Have a listen - then if you want to know more about Jerry or Andrew feel free to go over to jerrydurhamPT.com and click on the “Stay In Touch” button. Also feel free to me email Jerry at jerry@jerrydurhampt.com Thanks for listening…...
…
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20 episod
MP3•Laman utama episod
Manage episode 184662982 series 1522672
Kandungan disediakan oleh Healthcare Disruption Podcast. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Healthcare Disruption Podcast atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
The Patient Lifecycle is the key in creating a successful Physical Therapy Business. On this podcast we have made it our purpose to get you the business owner (or potential) to understand WHY it’s important and WHAT its about. Today we discuss Step 4 in Jerry’s Patient Lifecycle, The Customer Arrival. As you will find in this episode the key to a successful Physical Therapy business is understanding YOUR patient’s journey within your business. The sooner you understand and the sooner you map out this experience, the more successful YOU will be. Listen for the points on communication with the patient AND with your Team. Also listen how customer service plays a role in your patients experience. Again this will be new to you and something you have not heard before…. Have a listen - then if you want to know more about Jerry or Andrew feel free to go over to jerrydurhamPT.com and click on the “Stay In Touch” button. Also feel free to me email Jerry at jerry@jerrydurhampt.com Thanks for listening…...
…
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