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How Whole Company Support Improves Products and Processes with Kristi Ernst Thompson
Manage episode 452005588 series 3565799
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In this episode of Happy to Help, we dive into the transformative power of whole company support and its impact on product development and team processes!
Special guest Kristi Ernst Thompson, Senior Technical Support Specialist at Help Scout, joins us to share how involving every department in customer support—from developers to leadership—fosters innovation, strengthens cross-team collaboration, and enhances customer satisfaction.
Whether you’re part of a small startup or a large organization, this episode offers insights to help you connect with your customers and build better products!
We want to hear from you! Share your support stories and questions with us at happytohelp@buzzsprout.com!
To learn more about Buzzsprout visit Buzzsprout.com.
Thanks for listening!
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1. Whole Company Support Impact and Implementation (00:00:00)
2. Guest Intro: Kristi Ernst Thompson (00:00:32)
3. What is Help Scout? (00:06:49)
4. What is Whole Company Support? (00:08:53)
5. How Often Should You do Whole Company Support? (00:11:40)
6. Cross-Team Collaboration Benefits (00:15:28)
7. Enhancing Team Collaboration Through Support Shifts (00:21:29)
8. Training Employees Through Company-Wide Support Shifts (00:23:43)
9. Building Company-Wide Support Culture (00:27:05)
10. Support in Real Life: Above and Beyond with Pizza (00:38:11)
21 episod
Kongsi
