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Is the Luxury Service Experience On Life Support?
Manage episode 449113308 series 3614002
Kandungan disediakan oleh Ken Lucci & James Blain, Ken Lucci, and James Blain. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Ken Lucci & James Blain, Ken Lucci, and James Blain atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
A majority of corporate travelers believe customer service in the industry has drastically declined.
In this episode, Ken and James explore the importance of maintaining and elevating luxury service in the chauffeured transportation industry. They share insights on the importance of punctuality, presentation, and customer service excellence, highlighting real-world experiences and industry standards. In this episode, you'll learn:
• Why customers won't remember what you did, but rather how you made them feel.
• Examples of good and bad service in the chauffeured transportation industry.
• The three layers in the "pyramid of success" used in PAX Training's program.
• Why it's important to anticipating customer needs
• Why maintaining high standards post-pandemic is so challenging for operators.
• And much, much more...
9 episod
Kongsi
