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Behind the Scenes of a Successful Restaurant Experience with Donna Josephson

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Manage episode 384161254 series 2930439
Kandungan disediakan oleh Ovation. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Ovation atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

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Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the common pitfalls marketers often stumble into in the restaurant industry and emphasises the vital role of a partnership between marketers and operators in delivering a memorable guest experience.
On this episode, you'll learn from Donna about:

  • Addressing diverse needs of guests
  • Importance of emotional connection
  • Rapid innovation
  • More!

Thanks, Donna!

  continue reading

296 episod

Artwork
iconKongsi
 
Manage episode 384161254 series 2930439
Kandungan disediakan oleh Ovation. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Ovation atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Send us a Text Message.

Ever wonder how top restaurant brands create a guest experience that keeps customers coming back for more? Prepare to be enlightened as we sit down with Donna Josephson, CMO of Shipley's Donuts, a seasoned marketer who has worked with big names such as Chick-fil-A, Applebee's, Wendy's, and McAllister's. Donna lays bare the common pitfalls marketers often stumble into in the restaurant industry and emphasises the vital role of a partnership between marketers and operators in delivering a memorable guest experience.
On this episode, you'll learn from Donna about:

  • Addressing diverse needs of guests
  • Importance of emotional connection
  • Rapid innovation
  • More!

Thanks, Donna!

  continue reading

296 episod

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