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Dealing With "Bully" Tenants
Manage episode 422404932 series 3294397
Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant...
Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion. You may call this person a "Karen" or a complainer, but sometimes they take it too far. How do you deal with a tenant like this? How do you respond when a complaint turns into hostile behavior in person or online? Thankfully, there are several practical things you can start doing today to help deal with your problem self storage tenants.
Hosts: Josh Huff & Melissa Huff
Produced by Lighthouse Storage Solutions
100 episod
Manage episode 422404932 series 3294397
Tenants are the life blood of our business. Most of the time, and with most of our tenants, the relationship is great. But every once in a while you get that one tenant...
Today we tackle the first of many problem tenant types: The Complainer/Bully. This is the tenant who knows your business better than you do and always has a "helpful" suggestion. You may call this person a "Karen" or a complainer, but sometimes they take it too far. How do you deal with a tenant like this? How do you respond when a complaint turns into hostile behavior in person or online? Thankfully, there are several practical things you can start doing today to help deal with your problem self storage tenants.
Hosts: Josh Huff & Melissa Huff
Produced by Lighthouse Storage Solutions
100 episod
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