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Beyond the Star Rating: How to Leverage Reviews for Business Success
Manage episode 361311161 series 3462674
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We all know that managing customer reviews can be overwhelming, but it's vital for helping your business thrive. Plus, what happens when you get that dreaded one-star review?
In this episode, Jim and Madison discuss the importance of managing business reviews and your reputation. We discuss review gating, responding to reviews, software tools, and more! Madison also shares how she uses ChatGPT to help increase the efficiency of her responses.
One of the most challenging aspects of review management is handling negative reviews, especially 1-star ratings. No matter how difficult it may be to swallow, it is important to remember that such reviews can be your friend as they allow you to address the problem and make things right. Most importantly, always respond to your reviews (good and bad) to show your customers you care!
Online reviews can significantly impact your business's success. So, join us as we discuss how customers rely on reviews to make purchasing decisions and how you can use them to drive sales.
Unsolicited Marketing Feedback: Jim wonders if rebranding The Bagel Shop to The Bagel Dudes was a good decision.
Links:
- Bright Local - https://www.brightlocal.com
- Local Clarity - https://www.localclarity.com
- The Bagel Dudes - https://thebageldudes.com
- Dutch Bros - https://www.dutchbros.com
Thank you for tuning in, and don't forget to subscribe!
Watch This Episode On YouTube: https://youtu.be/naXsZ6agEv8
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