World of Hyatt’s decline by a thousand cuts | Coffee Break Ep12 | 5-28-24

Frequent Miler on the Air

You know we're fans of Hyatt...but some of their recent behavior has been downright painful! That's what we'll discuss in today's Coffee Break episode.

(01:28) - Hyatt introduced Category 8, claiming it would only be for SLH

(03:05) - Introduced peak pricing

(04:26) - As feared, they moved Hyatt properties into that Category 8

(04:43) - Introduced a separate (way more expensive) award chart for all-inclusive properties

(05:35) - Created Homes & Hideaways at poor value...then later moved a number of "Destination Residences" properties to Homes & Hideaways

(07:53) - Ended MGM partnership

(08:34) - Ended SLH partnership

(09:54) - Introduced Mr & Mrs Smith dynamic pricing

Still plenty to love:

(13:03) - Best-in-class top tier status benefits (you know you’ll get breakfast / lounge, free parking on award stays, meaningful upgrades, etc).

(14:17) - Best milestone rewards (confirmable suite upgrades, Guest of Honor awards, valuable free night certificates)

(16:04) - Lots of sharing options: share free nights, upgrade certs, globalist status (via GOH awards), points, etc.

(17:09) - Ability to supplement elite earning with credit card spend

(18:08) - Generally very good value for points for properties that adhere to an award chart

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Music Credit – Beach Walk by Unicorn Heads