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Kandungan disediakan oleh Federal News Network | Hubbard Radio. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Federal News Network | Hubbard Radio atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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Good customer experience isn't just good. For federal agencies, it's the law

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Kandungan disediakan oleh Federal News Network | Hubbard Radio. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Federal News Network | Hubbard Radio atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

There ought to be a law against bad customer experience. There *is* a law, though, that federal agencies have good customer experience. It's known as the 21st Century Integrated Digital Experience Act. How did agencies do in 2023? We find out from the director of information technology acquisition management at the Government Accountability Office, Carol Harris.

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4551 episod

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Manage episode 445420427 series 1532803
Kandungan disediakan oleh Federal News Network | Hubbard Radio. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Federal News Network | Hubbard Radio atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

There ought to be a law against bad customer experience. There *is* a law, though, that federal agencies have good customer experience. It's known as the 21st Century Integrated Digital Experience Act. How did agencies do in 2023? We find out from the director of information technology acquisition management at the Government Accountability Office, Carol Harris.

Learn more about your ad choices. Visit podcastchoices.com/adchoices

  continue reading

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Player FM mengimbas laman-laman web bagi podcast berkualiti tinggi untuk anda nikmati sekarang. Ia merupakan aplikasi podcast terbaik dan berfungsi untuk Android, iPhone, dan web. Daftar untuk melaraskan langganan merentasi peranti.

 

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