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Good customer experience isn't just good. For federal agencies, it's the law
Manage episode 445420427 series 1532803
There ought to be a law against bad customer experience. There *is* a law, though, that federal agencies have good customer experience. It's known as the 21st Century Integrated Digital Experience Act. How did agencies do in 2023? We find out from the director of information technology acquisition management at the Government Accountability Office, Carol Harris.
Learn more about your ad choices. Visit podcastchoices.com/adchoices
4551 episod
Manage episode 445420427 series 1532803
There ought to be a law against bad customer experience. There *is* a law, though, that federal agencies have good customer experience. It's known as the 21st Century Integrated Digital Experience Act. How did agencies do in 2023? We find out from the director of information technology acquisition management at the Government Accountability Office, Carol Harris.
Learn more about your ad choices. Visit podcastchoices.com/adchoices
4551 episod
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