Customer Service vs Client Service: Why does it matter.

Entrepreneur Encounter

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It's time to ditch that old school version of customer service!

Customer and client service are similar in their focus on customer satisfaction, providing assistance and support. However, customer service deals with a broader range of individuals, while client service focuses on building long-term relationships with high-value clients. Client service is more personalized and tailored to the specific needs of the client, resulting in lower turnover rates.

In this episode Dana and Sara discuss the difference between transactional and personalized client service, emphasizing communication, active listening, and valuing the client's perspective. offering practical tips for implementing client service, including defining channels, setting expectations, and providing regular updates.

Takeaways

• Client service focuses on building long-term relationships with a smaller group of high-value clients, while customer service deals with a broader range of individuals.
• Educating clients and building trust are essential components of client service.
• Building meaningful connections and relationships is key to driving business growth through client service.

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