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18. McShipping Secrets: How to Reduce Your CX Tickets
Manage episode 385205094 series 3264255
Kandungan disediakan oleh Russell Steed and Emerson Hammer, Russell Steed, and Emerson Hammer. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Russell Steed and Emerson Hammer, Russell Steed, and Emerson Hammer atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Emerson dives into 5 ways you can reduce your customer service emails and even drops a little nugget that we'll call the McShipping Secret.
Focusing on a tool in each category you can reduce your CX tickets by up to 50% or more!
- Address Validation - Address Validator Plus
- Post purchase order editing - Orderify
- FAQ or Knowledge base Section - Gorgias or Helpscout
- Automating Returns and Exchanges process - CREW by Corso
- Shipping protection/insurance - Green Shipping Protection by Corso
- Tracking page with updates - Malomo or Wonderment
If you have any thoughts on this topic, or if we missed any amazing apps, let us know on LinkedIn:
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