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036: Zoe Kahn, Shopify Customer Support Expert
Manage episode 346687685 series 3345284
Kandungan disediakan oleh Matt Lady. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Matt Lady atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In this episode of Ecommerce Uncovered, Matt Lady and Zoe Kahn dive into the biggest misconceptions about customer service and customer experience, how to improve each by listening to pain points like return process & brand voice and how to handle returns in general. They also touch on the importance of automation & organization including the most overlooked things to automate, analytics to pay attention to plus how to use them to improve. At the end, Zoe talks about changes in the customer service industry over the years from Phone calls to Instagram DMs, importance of internal communication and how to prepare your customer service team for Black Friday.
๐ Huge thanks to our sponsor SheerID.
Go to www.sheerid.com/shopify to start your free trial TODAY!
CONNECT WITH MATT
๐ Website: https://mattladydigital.com/
๐ฆ Twitter: https://twitter.com/mattlady
๐ธ Instagram: https://www.instagram.com/mrmattlady/
๐๏ธ LinkedIn: https://www.linkedin.com/in/mattlady/
๐ต TikTok: https://www.tiktok.com/@mrmattlady
CONNECT WITH ZOE KAHN
๐ Website: https://agavezoe.com/
๐ฆTwitter: https://twitter.com/_zoekahn_
๐ธ YouTube: https://www.youtube.com/channel/UCTuJhZSmJJG797BXDwpovAA
๐ต Tiktok: https://vm.tiktok.com/Tic.toc.zo
๐๏ธ LinkedIn: https://www.linkedin.com/in/zoe-kahn-5b61aa129/
๐ฅ Twitch: https://www.twitch.tv/agavezoe
๐ Leave a review on Apple Podcasts
https://podcasts.apple.com/us/podcast...
๐ข Leave a rating on Spotify
https://open.spotify.com/show/2WcfSKIโฆ
51 episod
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