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Kandungan disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Stacy Sherman and Doing CX Right®‬ atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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118. Lessons from Zappos - Elevating AI Integration for Next-Level Retail Customer Service | Alex Genov

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Manage episode 400821630 series 2907625
Kandungan disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Stacy Sherman and Doing CX Right®‬ atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

How can business harness AI to improve customer experience without losing personalization? What strategies can lead to breakthroughs in understanding and serving customers better? Get the answers on Doing CX Right, as Stacy Sherman and Alex Genov from Zappos discuss the transformative impact of AI on customer relations. They dissect the power of AI in enhancing personalization, analyzing feedback, and offering predictive insights that propels customer service to new heights. Explore actionable ways to employ AI while maintaining a focus on customer trust and loyalty. Episode sponsored by Iqor.com - A managed services provider of customer engagement and technology-enabled business process outsourcing solutions.

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157 episod

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Manage episode 400821630 series 2907625
Kandungan disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Stacy Sherman and Doing CX Right®‬ atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

How can business harness AI to improve customer experience without losing personalization? What strategies can lead to breakthroughs in understanding and serving customers better? Get the answers on Doing CX Right, as Stacy Sherman and Alex Genov from Zappos discuss the transformative impact of AI on customer relations. They dissect the power of AI in enhancing personalization, analyzing feedback, and offering predictive insights that propels customer service to new heights. Explore actionable ways to employ AI while maintaining a focus on customer trust and loyalty. Episode sponsored by Iqor.com - A managed services provider of customer engagement and technology-enabled business process outsourcing solutions.

  continue reading

157 episod

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