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Kandungan disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Stacy Sherman and Doing CX Right®‬ atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
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107. How To Scale Modern Customer Service Experiences for Financial Gains with Andrew Carothers

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Manage episode 383568965 series 2907625
Kandungan disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Stacy Sherman and Doing CX Right®‬ atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Want to digitally transform customer experiences like leading companies? Listen as Stacy Sherman interviews Andrew Carothers on how Cisco evolved from hardware to subscription services. Learn how Cisco aligned CX to recurring revenue models post-pandemic through:

  • Adopting a digital-first approach
  • Removing data silos between teams
  • Implementing AI for faster service
  • Tracking revenue-driving metrics

Hear first-hand customer service strategies to scale elevated, personalized engagement. Discover why customer experience is still maturing and how to advance on the journey.

Gain leadership insights like "clarity is kindness" that boost customer focus. This episode provides clear frameworks to future-proof your CX. More at DoingCXRight.com

  continue reading

151 episod

Artwork
iconKongsi
 
Manage episode 383568965 series 2907625
Kandungan disediakan oleh Stacy Sherman and Doing CX Right®‬. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Stacy Sherman and Doing CX Right®‬ atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.

Want to digitally transform customer experiences like leading companies? Listen as Stacy Sherman interviews Andrew Carothers on how Cisco evolved from hardware to subscription services. Learn how Cisco aligned CX to recurring revenue models post-pandemic through:

  • Adopting a digital-first approach
  • Removing data silos between teams
  • Implementing AI for faster service
  • Tracking revenue-driving metrics

Hear first-hand customer service strategies to scale elevated, personalized engagement. Discover why customer experience is still maturing and how to advance on the journey.

Gain leadership insights like "clarity is kindness" that boost customer focus. This episode provides clear frameworks to future-proof your CX. More at DoingCXRight.com

  continue reading

151 episod

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