Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates
Manage episode 444960231 series 3502317
In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations run high. These skills aren't just about making customers happy at the moment; they're about building long-term trust and loyalty, even when things go wrong.
55 episod