))
The one with the Disney Wisdom - Francesca Tempestini - Employee Experience Advocate E164
Manage episode 414088031 series 3007501
Kandungan disediakan oleh Rick Denton. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Rick Denton atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
🎤🎞️Let the mouse guide us in “The one with the Disney Wisdom” with Francesca Tempestini - Employee Experience Advocate in CX Passport Episode 164🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:58 Becoming aware of the importance of customer experience
6:56 Developing a reflex for customer experience
10:17 Handling customer concerns at Disneyland Paris
16:59 What will CX be like for the Paris 2024 Olympics
18:49 1st Class Lounge
24:18 Getting started with customer and employee experience
26:22 Equipping employees to deliver experience
28:35 CX surprises after leaving Disney
30:39 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Francesca LinkedIn: https://www.linkedin.com/in/francesca-tempestini-cx/
168 episod
Kongsi
