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The one with the customer support great day - Jordan Hooker CX #OpenToWork E166
Manage episode 416932352 series 3007501
Kandungan disediakan oleh Rick Denton. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Rick Denton atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
🎤🎞️The month’s CX #OpenToWork seeker in “The one with the customer support great day” with Jordan Hooker in CX Passport Episode 166🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
2:30 Why is customer experience important? What drew Jordan to CX?
7:00 How to create sustainably good experiences for customers
11:29 Contact center insight story at Booster Fuels
12:45 1st Class Lounge
16:55 What are companies doing wrong in customer experience
18:45 Why are companies not using customer insight
21:10 How Jordan can help companies in CX
22:28 What’s next for Jordan
23:23 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: https://www.linkedin.com/in/jordanhooker/
April Obersteller’s Episode: https://www.buzzsprout.com/1736603/episodes/11738962
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