Ep. 150: Uzair Rashid, CVS Healthcare

CX Network

Uzair Rashid, with CVS Healthcare, explains the importance of structuring innovation. Uzair brings a unique perspective to CVS, a Fortune 10 healthcare innovations company, because prior to CVS, he spent many years as a consultant. He understands how to level set and create meaningful change in legacy companies. When it comes to healthcare disruption, Uzair puts it this way: “Innovation at the speed of regulation.” Uzair’s goal is to seek out key technology enablers that create new patient experiences, drive down cost, and take the challenge of resource contention out of the game. By leveraging technology in conjunction with traditional medical resources, the healthcare system can clean up the funnel of patients who are better served with these new innovations. First, as the patient must take priority, it is imperative we understand the narrative of what they want. Then, we can power that with data and connected devices. The more proactive and preventative healthcare becomes, the healthier people become, the better healthcare becomes. Uzair summarizes the process beautifully with this simple phrase. “[With technology], you think about routing people appropriately to care.”