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#35 From CX Story Blueprint to impact: Crafting your CX leadership change narrative
Manage episode 446258801 series 3476516
Kandungan disediakan oleh Nienke Bloem CCXP. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Nienke Bloem CCXP atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Welcome to a new episode of CX Leadership Talks, where Nienke Bloem CCXP helps CX leaders enhance their leadership abilities. This episode focuses on crafting compelling CX stories - a cornerstone for any CX leader's influence and impact. Nienke highlights the importance of a well-structured change narrative, sharing her own experiences and insights from her CX leadership journey.
She introduces the "CX Story Blueprint", detailing its four key components: a personal element, a sense of urgency, a CX strategy, and a call to action. Nienke emphasizes that each component is crucial for engaging audiences and driving change within an organization.
Listeners are invited to join upcoming webinars in November to work on their CX stories, receiving guidance to draft their narratives effectively. Whether you're new to storytelling or looking to refine your approach, the episode serves as a comprehensive guide to building a robust CX story. Register for the webinar to receive the CX Story Blueprint PDF and start your journey towards better CX leadership.
Remember, crafting a stellar CX story can amplify your leadership and create those transformative ripple effects within your organization. Keep leading and stay tuned for more insights in next week's episode.
Timestamped overview
00:00 English & Dutch sessions to help leaders improve.
04:56 Creating a CX leadership journey with step-by-step plan.
06:44 Four elements create a great CX story.
11:13 Include personal elements for effective CX storytelling.
12:55 Inject personality and urgency into customer experience.
18:35 Enhance CX narrative: urgency, strategy, action.
19:20 Register for webinar to get CX story blueprint.
Don't forget to register for one of our free webinars on creating your first draft of your CX Story.
Want to grow as a CX Leader? Contact Nienke Bloem via her website. She is a CX expert and can provide you with the guidance and support you need to succeed in CX leadership. More on Nienke’s education portfolio.
35 episod
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