177: Becoming, and Excelling as, a CXO

Customer Service Revolution

In this episode, John talks with Debi Bush, Customer Experience Officer (CXO) at Technology Marketing Toolkit (TMT). Debi has revolutionized the experience TMT delivers to their members. Debi is a distinguished graduate of the Customer Experience Executive Academy (class 2022). She has not only helped take TMT to a world-class level of client experience, but she has also championed World-Class Customer eXperience Trained (WCCXT) certification for an elite group of 280 companies and created the first-ever CX peer and accountability group that is complemented by continuing education sessions with The DiJulius Group.

Learn:

• How Debi prepared to become a CXO
• How she gets executive buy-in around CX
• How she gets department buy-in around CX
• What Debi has accomplished as the CXO
• How Debi & TMT built a CX certification program for their clients to go through
• What advice Debi would give to an emerging CXO

Links:

www.wccxtcertified.com

The Customer Service Revolution Podcast

The DiJulius Group

Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

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