175: Training Your Employees on the Critical Soft Skills Needed Today

Customer Service Revolution

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to train your employees on critical soft skills. We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make our lives, they have also changed how we communicate, behave, and think, leading to a dramatic decline in our people skills.

Learn:

How to train your entire organization on the emotional superpowers: Authenticity Love People Listening Curiosity Empathy Happy Grateful Positive/Optimism Kind

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

Additional Resources:

Blog The Charlotte PD is Revolutionizing Policing by Delivering Excellent Customer Service

Podcast 038: The Chick-fil-A of Police Departments

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