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155: Smarter Chatbots + AI to Delight Customers With Peter Voss
Manage episode 411352642 series 1257748
In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.
Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
- Don't let the rulebook get in the way of creating great customer experiences.
- Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.
- Great automation can help you win during your peak periods by serving customers more quickly.
- Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.
Get in touch with Peter Voss: https://aigo.ai/
It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
103 episod
Manage episode 411352642 series 1257748
In this episodes we invite Peter Voss from Aigo.ai into the studio to talk about Artificial Intelligence and how it can reduce friction for customers and consumers.
Visit https://thetonyjohnson.teachable.com/ to invest in your sales team.
- Don't let the rulebook get in the way of creating great customer experiences.
- Hyper pesonalization is a key way to build loyalty by customizing experiences and recognizing customer preferences.
- Great automation can help you win during your peak periods by serving customers more quickly.
- Cognitive AI will be a game changer to help supplement contact center agents and serve customers more effectively than generative AI.
Get in touch with Peter Voss: https://aigo.ai/
It's time for the great service comeback! Visit Visit https://ignite-your-customer-service-master-class.teachable.com/p/six-canons-of-customer-service to invest in my latest virtual hospitality program.
Tony Johnson is a Customer Experience Expert, Keynote Speaker, and Author with a wide background including decades in retail and restaurants. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement. Tony has spoken to government agencies and Fortune 500 companies to unlock their amazing capacity for excellence.
Check out my FREE Resources and Training Tools:
Web: https://www.igniteyourservice.com/
YouTube: https://www.youtube.com/@TheTonyJohnson
Twitter: https://twitter.com/The_TonyJohnson
Instagram: https://www.instagram.com/THE_TONYJOHNSON/
Tik Tok: https://www.tiktok.com/@igniteyourservice
Facebook: https://www.facebook.com/tonyjohnsoncx/
Music: http://www.bensound.com
103 episod
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1 167: Balancing Customer Experience and Loss Prevention With Russ Hawkins 31:02

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1 163: Enabling High Performing Customer Success Teams Through AI With Shanif Dhanani 21:50

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1 158: 8 Hospitality Insights to Improve Your Customer Experience 16:15

1 157: Building Customer Loyalty Through Sustainability With Christy Cook 25:53

1 156: Your 5 Step Roadmap to Customer Centricity 26:55

1 155: Smarter Chatbots + AI to Delight Customers With Peter Voss 28:14

1 154: 7 Tips to Selecting Your Customer Experience Leader 25:15

1 153: Using Pattern of Management To Drive Customer + Employee Experiences 25:18

1 152: Understanding Customers With Dave Norton 27:19

1 151: Great Employee Experiences = Great Customer Experiences 27:22

1 150: Human-Level Customer Experience From A.I. With Nikola Mrkšić 22:00

1 149: Customer Experience Trends for 2024 24:44

1 148: Creating Magnetizing Experiences in Corporate Real Estate With Simon Elliot 36:46

1 147: Win the Holiday Hustle to Delight Your Customers and Employees 19:43

1 146: Strengths Based, Trauma Informed Marketing and Experiences With Kat Kennan 26:55

1 145: 10 Effective Team and Customer Communication Strategies 19:29

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1 143: Leading Digital Product Strategy and Transformation with Jonathon Hensley 30:18

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1 141: 5 Step Framework to Protect Quality and Experience 19:44

1 140 Leadership Mindset for Growth With James Saliba 27:23

1 139: Simplified Journey Mapping to Grow Your Customer Loyalty (and Sales) 23:25

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1 136: Reframing Your Sales Process by Showcasing Your Value With Lisa J. Smith 23:47

1 135: Memorial Day and the Spirit of Service 18:51

1 134: Does Your Technology Delight or Aggravate Your Customers? 19:21
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