))
Playbook Teardown: What Happens After a Red Account is Flagged?
Manage episode 518740323 series 3598254
Kandungan disediakan oleh CS RevSpeak. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh CS RevSpeak atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
An account turns red. The alert fires. Slack lights up. But then what?
In this episode, we break down what top CS teams do after a red flag so risk doesn't spiral into churn.
We cover:
- What a great “red account” playbook looks like
- Common failures (and how to avoid them)
- What good actually looks like at scale
If your risk response is more improv than process, this teardown will help you build a system that’s clear, fast, and effective.
Ways I Can Help You Level Up Customer Success:
- Value Realization Framework Online Course: Install a repeatable system your team can run: deliver value, prove outcomes, and drive retention and expansion. Self-paced with ready-to-use templates. Learn more.
- Newsletter: Practical, revenue-driven CS strategies in your inbox. No fluff. Subscribe here.
- 1:1 Coaching: Hands-on guidance to roll out value realization in your org. Book a free consult call.
For more information, visit my website: Explore more resources and insights. CS RevSpeak
Let's Connect on Linkedin: Get weekly insights, templates and real talk on CS leadership. Follow Angeline on LinkedIn.
Until next time, keep driving success and speaking the language of revenue!
34 episod
Kongsi
