Uniphore’s Red Box Acquisition - Conversations That Matter - Episode #50

Conversations That Matter, a podcast from Uniphore

With Uniphore’s recent acquisition of UK based company Red Box, you may have some questions. On this episode of Conversations That Matter we’re joined by Uniphore CEO Umesh Sachdev, and Red Box CEO Richard Stevenson. In this episode, you’ll learn more about Red Box, the strength of their platform, and details of what is to come down the line.

Takeaways:

• Uniphore has recently acquired the UK based company Red Box.
• Red Box offers powerful voice capturing technology that captures the richest set of metadata to be fed into organizations. This technology will help Uniphores X platform.
• Red Box started out as a compliant recording business over 25 years ago, but has grown into a company providing more indepth voice data,
• Over the past 5 years, many organizations have lost control of their data because it has been siloed or fractured. Red Box’s technology allows organizations to use their data the way they want to.

Quote of the Show:

• “Our purpose in life as an organization is to make sure that customers can capture every conversation from across the enterprise.” - Richard Stevenson.

Links:

• LinkedIn: https://www.linkedin.com/in/richard-stevenson-bb215ba2/?originalSubdomain=uk
• LinkedIn: https://www.linkedin.com/in/umeshsachdev/
• Website: https://www.uniphore.com/

Ways to Tune In:

• Apple Podcast: https://podcasts.apple.com/us/podcast/conversations-that-matter-podcast-for-contact-center/id1525650658
• Spotify: https://open.spotify.com/show/6Xx9G8w6bntQayIpbkgxc5?si=cNeVuJicSHagsftlpL8-tg
• Google Podcast: https://podcasts.google.com/feed/aHR0cHM6Ly9jb252ZXJzYXRpb25zdGhhdG1hdHRlcnBvZGNhc3QubGlic3luLmNvbS9yc3M