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The plan to tackle customer service bots and subscription fatigue

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Manage episode 434038579 series 2640651
Kandungan disediakan oleh NPR. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh NPR atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and money."
And it's doing that by having federal agencies make new business rules.
There are actions to simplify health insurance paperwork, crack down on fake product reviews, streamline parent-teacher communications in schools and circumvent those automated customer service calls that the White House labels "doom loops."
It's all part of a wider economic mission to eliminate modern business practices that the Biden administration believes exploit Americans.
Neera Tanden, the director of the White House Domestic Policy Council, breaks down why this is happening and how it will work in reality.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
  continue reading

1434 episod

Artwork
iconKongsi
 
Manage episode 434038579 series 2640651
Kandungan disediakan oleh NPR. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh NPR atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
This week, the Biden administration announced it is taking on more of what it calls "everyday headaches and hassles that waste Americans' time and money."
And it's doing that by having federal agencies make new business rules.
There are actions to simplify health insurance paperwork, crack down on fake product reviews, streamline parent-teacher communications in schools and circumvent those automated customer service calls that the White House labels "doom loops."
It's all part of a wider economic mission to eliminate modern business practices that the Biden administration believes exploit Americans.
Neera Tanden, the director of the White House Domestic Policy Council, breaks down why this is happening and how it will work in reality.
For sponsor-free episodes of Consider This, sign up for Consider This+ via Apple Podcasts or at plus.npr.org.
Email us at considerthis@npr.org.
Learn more about sponsor message choices: podcastchoices.com/adchoices
NPR Privacy Policy
  continue reading

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