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Managing Anxiety as a Condo Manager (or in any Customer Service Role)
Manage episode 346993909 series 3309781
Kandungan disediakan oleh Canadian Condominium Institute Grand River. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Canadian Condominium Institute Grand River atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Mental health is an incredibly important topic, especially in a post-pandemic world. We are seeing a shift in the customer service industry as we are dealing with a shortage of workers and handling less patient - and let’s face it, angry - customers. Those of us who work in the service industry, specifically condo managers, are experiencing higher levels of anxiety ourselves.
David Finoro, from MF Property Management, and our host Michelle (previous property manager herself) have a conversation on how to manage anxiety and deal with difficult clients. David is part of the Health & Wellness Committee within his organization and has many recommendations for us to consider and implement so we are better equipped to handle the inevitable stressors that come our way.
Today we give practical suggestions and tools to manage anxiety, decrease stressors, and improve mental health - even while working in the customer service industry.
Special thank you to RLB LLP for the use of their podcast studio!
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Connect with CCI:
- CCI-GRC Website (info, blogs and events found here!)
- CCI on Facebook
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- CCI on LinkedIn
Resources Mentioned in Episode:
- The Happiness Lab Podcast with Laurie Santos
- Seasonal Affective Disorder (SAD) Light / Sunlight Therapy Lamp
- MF Property Management
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