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Michele Hansen on Customer Interviews and Deploying Empathy
AAC•Laman utama episod
Manage episode 303776290 series 2399928
Kandungan disediakan oleh CaSE Podcast Team. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh CaSE Podcast Team atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Joy Heron talks with Michele Hansen about customer interviews
…
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- Deploy Empathy
- Practical Empathy by Indi Young
- Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie
- The User Experience Team of One by Leah Buley
- Inspired by Marty Cagan
- The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser
- Clayton Christensen books
- Lean Customer Development by Cindy Alvarez
- Brené Brown
- Deploy Empathy Newsletter
- Software Social Podcast
Bab
1. Michele’s Journey in the Software Industry (00:00:00)
2. Getting interested in talking to customers (00:04:45)
3. Becoming an expert on customer interviews (00:11:13)
4. Can developers also do customer interviews? (00:13:58)
5. The value of doing customer interviews (00:14:43)
6. How to get permission to talk to customers (00:19:12)
7. Why is the book called “Deploy Empathy”? (00:21:49)
8. Rubber Duck? (00:24:06)
9. A new definition of empathy (00:25:03)
10. How to better understand someone’s perspective? (00:32:19)
11. How to talk so people will talk (00:35:56)
12. Acting empathetic vs being empathetic (00:38:26)
13. Improving listening skills (00:42:45)
14. Final thoughts & Closing (00:46:14)
52 episod
AAC•Laman utama episod
Manage episode 303776290 series 2399928
Kandungan disediakan oleh CaSE Podcast Team. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh CaSE Podcast Team atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Joy Heron talks with Michele Hansen about customer interviews
…
continue reading
- Deploy Empathy
- Practical Empathy by Indi Young
- Service Design by Andy Polaine, Ben Reason, and Lavrans Løvlie
- The User Experience Team of One by Leah Buley
- Inspired by Marty Cagan
- The Voice of the Customer, 1993 research paper by Abbie Griffin and John R. Hauser
- Clayton Christensen books
- Lean Customer Development by Cindy Alvarez
- Brené Brown
- Deploy Empathy Newsletter
- Software Social Podcast
Bab
1. Michele’s Journey in the Software Industry (00:00:00)
2. Getting interested in talking to customers (00:04:45)
3. Becoming an expert on customer interviews (00:11:13)
4. Can developers also do customer interviews? (00:13:58)
5. The value of doing customer interviews (00:14:43)
6. How to get permission to talk to customers (00:19:12)
7. Why is the book called “Deploy Empathy”? (00:21:49)
8. Rubber Duck? (00:24:06)
9. A new definition of empathy (00:25:03)
10. How to better understand someone’s perspective? (00:32:19)
11. How to talk so people will talk (00:35:56)
12. Acting empathetic vs being empathetic (00:38:26)
13. Improving listening skills (00:42:45)
14. Final thoughts & Closing (00:46:14)
52 episod
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