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CSTG 181: From Call Center to Culture: Key Strategies for Home Service Success with Tommy Mello
Manage episode 435182094 series 3133411
Kandungan disediakan oleh Chad Peterman. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Chad Peterman atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
In this episode, Chad Peterman interviews Tommy Mello, about his experiences in the home service industry.
Together they discuss topics such as call center efficiency, capacity planning, affiliate marketing, and building a strong company culture.
Tommy emphasizes the importance of providing excellent customer service and fighting for every lead. Learn how your call center isn’t just a call center but a marketing tool.
They also discuss the process of expanding into new markets and the challenges and strategies involved. Get insight into the current economic climate and the potential impact of interest rates on businesses.
Additional Resources Chad on LinkedIn Tommy Mello on LinkedIn Chad Peterman | CEO | Author Peterman Brothers Website More on PeopleForward Network Follow PeopleForward Network on LinkedIn
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