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Ep 5. Jessica Telford on vulnerability as a superpower, what customer success actually is and the world of Culture Amp
Manage episode 430612604 series 3588432
Kandungan disediakan oleh Laura Nicol. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Laura Nicol atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
0:29 - Jessica Telford, upbringing and background
4:40 - Moving to London and landing the wrong job
8:15 - First interview at a tech startup, setting in motion the next decade
10:15 - The early days of customer success
13:02- Learning to be vulnerable at work
14:29 - It's cool to fail; there is so much learning
16:43 - All about Culture Amp
22:22 - Reframing redundancy and lessons for others
26:48 - What makes a good customer success person in tech?
32:56 - Putting your learning and development first
34:33 - Leaning into what is hard
40:32 - the importance of asking for feedback
48:22 - How to deal with imposter syndrome
56:03 - Jess's vision for the future of customer success
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A note from your host, Laura:
My goal for Calling Operator 2.0 is to open-source stories with world-class operators and learn how they excel at building and scaling companies. As a Chief of Staff, I often find myself in (virtual) rooms with people tackling similar challenges. I want this podcast to open a line for operators to learn from each other, offer support, and celebrate successes together.
Do you have an operator on speed dial who could be perfect for the show? I can't wait to learn about them. Contact me via LinkedIn.
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