261: Remastered | Delivering Difficult News with Liz Kislik

Business Infrastructure - Curing Back Office Blues

Welcome to Season 21 of the Business Infrastructure podcast!

This season we’ve searched our vault for some “oldies but goodies” episodes that we think deserve to be put through the rigor of our new show format. That’s why we're referring to the theme as Remastered.”

The first remastered episode features Liz Kislik – a Bloomberg contributor and seasoned change management and corporate communications expert. She’s spent the past 30 years helping leaders work through change in fast-growth environments.

As you lead your company through growth spurts, you may realize that it’s time to “level up” your business infrastructure. But how you communicate the need to upgrade people, processes, and tools is just as important as the upgrade itself. Change is difficult, even in a faster-paced small business environment, and you can unknowingly create more chaos if you deliver news about change improperly.

In this episode, Liz dons her conflict resolution hat to share best practices in delivering difficult news. One of the tools she recommends might surprise you - it’s something you likely use every day.

🔗 Access Show Notes Here or visit BusinessInfrastructure.TV.

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© 2023. The Business Infrastructure podcast is sponsored by Equilibria, Inc. – a small business dedicated to providing resources to support fellow fast-growing small businesses in scaling back-office operations without pain and chaos. Sign up for the Smooth Operator Course to learn more about building business infrastructure.