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Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD
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Episode 16: Saving Millions by Avoiding Compliance Penalties with Acia Stankova at PPD
Date: 1 November 2022
Hosted by: Jimmy Hewitt, Sr. Automation Advisor, sponsored by Salient Process
Guest: Acia Stankova, Business Transformation Lead at PPD, a Thermo Fisher Company
During Opex (World Annual Operational Excellence & Business Transformation Summit), Host Jimmy Hewitt had the amazing opportunity to sit down with Acia Stankova, Manager of Business Transformation at PPD, a Thermo Fisher Scientific Company. Acia and her team focus their efforts on increasing customer satisfaction for external customers and internal customers through process improvement and automation. Tune in to hear Acias story, the amount of tangible business value that is tied to employee satisfaction, and more!
Guest: “[Employees] have the answers. They just maybe don’t have the way of presenting it. So, we sit, we map what we have, we show the difference in what [the employees] want to do, and we run it by the leadership and [hear] ‘Mmm that’s a great idea.’ It’s the small things…We do the small things. We make the little guys happy, and when they’re happy, they do their best. They give their 200%....and we all win.”
Guest: “I think sometimes we are short-sighted. We just concentrate on the money because you’re going to put this Band-Aid on, but you’re never going to fix the problem in its depths.”
Guest: “It’s a lot of money as a non-value-added penalty…and in the frustration… that’s what’s also intangible to quantify, but it’s amazing for the people.”
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