Alan Brunacini's Customer Service for the Fire Service

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When Bruno reimagined the fire service's relationship with those they serve, he sparked a revolution. Join us we unravel the profound shift from seeing community members as mere victims to recognizing them as valued customers. Our passion-fueled conversation traverses beyond the emergency call, shedding light on the everyday interactions that solidify trust and respect within the community. We share personal narratives that breathe life into Bruno's vision, discussing how leadership and management play pivotal roles in fostering a service culture that's both compassionate and professional.
This episode features Alan Brunacini, Nick Brunacini, Terry Garrison, and John Vance.
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This episode was recorded at the Alan V. Brunacini Command Training Center in Phoenix, Arizona on March 13, 2024.
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1. Alan Brunacini's Customer Service for the Fire Service (00:00:00)

2. Customer Service in the Fire Service (00:00:05)

3. Fire Department Customer Service Focus (00:09:14)

4. Customer Service in Firefighting (00:23:38)

5. Workplace Culture and Accountability (00:34:32)

6. Effective Firefighter Customer Service Strategies (00:39:59)

7. Firefighters and Managing Temperaments (00:51:35)