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Episode 155: Exceeding Customer Expectations
Manage episode 293251461 series 2317391
Ron Kaufman was quoted "Exceeding expectations is where satisfaction ends and loyalty begins." In episode 155 of the Aviation Business Podcast let us revisit a key approach and mindset to exceeding customer expectations called "plussing" coined by Walt Disney himself.
102 episod
Manage episode 293251461 series 2317391
Ron Kaufman was quoted "Exceeding expectations is where satisfaction ends and loyalty begins." In episode 155 of the Aviation Business Podcast let us revisit a key approach and mindset to exceeding customer expectations called "plussing" coined by Walt Disney himself.
102 episod
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