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The Future of Digital Governance with Rob Clarke
Manage episode 306583612 series 2907196
Kandungan disediakan oleh Jeremy Roberts and Sameer Khan, Jeremy Roberts, and Sameer Khan. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Jeremy Roberts and Sameer Khan, Jeremy Roberts, and Sameer Khan atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Digital landscape is changing rapidly and it creates new challenges for the business to deliver the right customer experience while keeping privacy and governance in check. In this episode we have Rob Clarke the founder of digital experience platform Strala and now VP of Product at ObservePoint. We will have some exciting conversation about the following:
What was the rational behind founding Strala, a customer experience measurement platform?
How has digital experience evolved in the last 10 years?
What is the future of digital customer experience?
What is lacking in the Adobe's or Salesforce of the world when it comes to customer experience measurement?
User privacy is now a buzz word and speaking from experience most organizations take it lightly just to satisfy the GDPR, CCPA and similar laws. How should a data analyst or marketer approach user privacy?
Why is it important to capture every customer touchpoint when performing an audit and how do you get around the privacy issues when capturing the data?
What advice should we give marketers and experience managers today who are trying to improve customer experience and market product and services?
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www.analyticstodaypodcast.com
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