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5. 5 Crucial Factors of a Microsoft Teams CCaaS You Need to Know
Manage episode 418806278 series 3570623
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Not all contact center integrations for Microsoft Teams are built the same.
- Some are certified by Microsoft, and some aren't.
- Some have built-in Conversational AI, and some don't.
- Some have an Azure-native integration with Microsoft Teams, and some don't.
You get the idea!
In this episode of Always On CX:EX, Jon Zoltie breaks down the top 5 questions you need to ask, and details you need to understand about a Teams contact center before you make the purchase for your organization.
Here you'll learn:
- How to not get blinded by "nice to haves" that'll end up sitting of the shelf
- The three contact center integrations for Microsoft Teams and the difference of each
- Which departments are prime for contact center capabilities
- What type of answer should you expect from a vendor when asking, โHow quickly can this be deployed?โ
- The abilities you should know about
By the way, looking for an Azure-native Microsoft Teams certified contact center integration with built-in conversational AI?
๐ Start a free trial with the Voca Conversational Interaction Center for 30-days: https://voca.audiocodes.io/signup
๐ Learn more about AudioCodes Voca CIC: https://www.audiocodes.com/solutions-...
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