AI Use Case Series: AI in Customer Service [AI Today Podcast]

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

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#657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42

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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…

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AI Use Case Series: AI in Customer Service [AI Today Podcast]

AI-Powered Offerings

The use of AI chatbots and LLMs are having a significant impact on customer service.

Continue reading AI Use Case Series: AI in Customer Service [AI Today Podcast] at Cognilytica.

495 episod

#Artificial Intelligence #Cognilytica #Tech

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

AI Use Case Series: AI in Customer Service [AI Today Podcast]

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

522 subscribers

published about a year ago

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Siri yang diarkibkan ("Suapan tidak aktif" status)

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Why? Suapan tidak aktif status. Pelayan kami tidak dapat untuk mendapatkan kembali suapan podcast yang sah untuk tempoh yang didapati.

AI-Powered Offerings

The use of AI chatbots and LLMs are having a significant impact on customer service.

Continue reading AI Use Case Series: AI in Customer Service [AI Today Podcast] at Cognilytica.

495 episod

#Artificial Intelligence #Cognilytica #Tech

Semua episod

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Legal [AI Today Podcast] 12:49

7 weeks ago12:49

12:49

AI is helping lawyers and the legal profession in a number of ways. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in legal. AI is helping to assist with research and discovery. AI powered legal research platforms are able to use natural language processing to quickly analyze vast data stores of legal documents, case law, statutes, and regulations. Continue reading AI Use Case Series: AI in Legal [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

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AI Use Case Series: AI in Media and Entertainment [AI Today Podcast] 11:24

8 weeks ago11:24

11:24

AI tools are helping to transform the media and entertainment industry. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss various ways that AI is being applied to media and entertainment. Automated systems are helping with brainstorming ideas, writing articles, summarizing information, and even drafting movie scripts. In the age of streaming, personalization has become a welcome and expected part of audience engagement. Continue reading AI Use Case Series: AI in Media and Entertainment [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI Applications in Government [AI Today Podcast] 18:39

9 weeks ago18:39

18:39

Public sector agencies, which include federal and national governments, provincial, state, and local government agencies, are increasingly making use of AI. AI in government is having an impact on everything from facial recognition and computer vision technology to AI enabled chatbots. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer share how AI is being adopted and AI applications governments. Continue reading AI Use Case Series: AI Applications in Government [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Defense [AI Today Podcast] 23:23

10 weeks ago23:23

23:23

From autonomous systems to advanced cybersecurity, AI is revolutionizing defense in ways we never imagined. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in defense. Show Notes: CPMAI Training and certification Free Intro to CPMAI AI Use Case Series: AI in Project Management [AI Today Podcast] AI Use Case Series: AI in Transportation [AI Today Podcast] AI Use Case series: AI in Manufacturing [AI Today Podcast] Continue reading AI Use Case Series: AI in Defense [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

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AI Use Case Series: AI in Energy [AI Today Podcast] 10:03

11 weeks ago10:03

10:03

When it comes to AI, the topic of energy is quickly becoming a point of discussion. It’s no surprise that AI is energy hungry, whether we’re using that energy to train complicated AI models or responding to the huge amount of demand for generating results and inferences from those trained models. However, AI is also increasingly helping with the generation, transmission, and consumption of energy. Continue reading AI Use Case Series: AI in Energy [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Transportation [AI Today Podcast] 6:29

12 weeks ago6:29

6:29

In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss various ways that AI is being used in transportation. Continue reading AI Use Case Series: AI in Transportation [AI Today Podcast] at Cognilytica.

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case series: AI in Manufacturing [AI Today Podcast] 6:49

13 weeks ago6:49

6:49

AI is being used in every industry and manufacturing is no exception. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being used in manufacturing. We discuss how AI is improving the manufacturing process. AI-driven robots are used for automating repetitive tasks, such as assembly, welding, and material handling. Continue reading AI Use Case series: AI in Manufacturing [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Retail [AI Today Podcast] 6:53

14 weeks ago6:53

6:53

AI is revolutionizing the retail industry by enhancing customer experience, optimizing operations, and driving innovation. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss the impact of AI in retail. Show Notes: AI Today Podcast #126: Autonomous RetailAI Today Podcast: Hyperpersonalization at Diageo: Interview with Nick Owen, Diageo Continue reading AI Use Case Series: AI in Retail [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI and Customer Experience [AI Today Podcast] 6:15

15 weeks ago6:15

6:15

The experiences that customers are important. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being used to enhance the customer experience. We discuss how brands are using AI to provide personalized product or service recommendations. No longer do people need to be provided general suggestions. Continue reading AI Use Case Series: AI and Customer Experience [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Healthcare [AI Today Podcast] 7:30

16 weeks ago7:30

7:30

AI is having an impact on just about every industry. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss the impact of AI is healthcare. From streamlining operations to enhancing patient outcomes, AI is rapidly becoming an integral part of modern healthcare. We share how one of the most significant impacts of AI is its role in diagnostics. Continue reading AI Use Case Series: AI in Healthcare [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Construction [AI Today Podcast] 6:44

17 weeks ago6:44

6:44

The construction industry is increasingly using AI in a range of ways. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in a number of ways. Design and Planning for construction AI and generative AI tools are helping to optimize building designs. We discuss how AI tools analyze vast amounts of data to suggest the most efficient and cost-effective design solutions, reducing material waste and construction time. Continue reading AI Use Case Series: AI in Construction [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Agriculture [AI Today Podcast] 7:44

18 weeks ago7:44

7:44

One of the oldest professions is agriculture, and over the course of time has undergone significant transformations. Agriculture is now experiencing another transformation with the integration of AI into various processes. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI in agriculture is having a profound impact. AI’s impact on agriculture One of the most significant ways AI is being applied in agriculture is through precision farming. Continue reading AI Use Case Series: AI in Agriculture [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Education [AI Today Podcast] 18:03

19 weeks ago18:03

18:03

Using AI in education can have a dramatic impact on students and teachers alike. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in education and learning. AI powered education Indeed, AI-powered learning is really exciting people! In this episode we discuss how hyperpersonalized learning is allowing each individual to learn at their own pace. Continue reading AI Use Case Series: AI in Education [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Journalism and News [AI Today Podcast] 13:34

20 weeks ago13:34

13:34

AI in impacting every industry and Journalism & News is no exception. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer will discuss the use of AI in Journalism and News industry. Assisting with producing content for journalism and news For newsrooms that need to get content generated, but might not have enough reporters, AI can quickly produce data-driven articles based on structured data, allowing journalists to focus on more complex stories. Continue reading AI Use Case Series: AI in Journalism and News [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
Mastering Critical Project Success Areas with GenAI: Interview with Donna Gregorio [AI Today Podcast] 26:16

21 weeks ago26:16

26:16

As GenAI tools are becoming even more accessible, project professionals are seeing tremendous value when using these tools. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer interview Donna Gregorio. She is the department head of the IT project management office at MITRE Corporation and also Vice President of professional development for the PMI Massachusetts Bay Chapter. Continue reading Mastering Critical Project Success Areas with GenAI: Interview with Donna Gregorio [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

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The Future of AI in Project Management: Interview with Pierre Le Manh, CEO of Project Management Institute (PMI) [AI Today Podcast] 31:40

22 weeks ago31:40

31:40

AI is having a profound impact on many professions, and project management is no exception. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer interview Pierre Le Manh. He is President and CEO of the Project Management Institute (PMI). Pierre shares insights into PMI’s recent acquisition of Cognilytica and how it’s helping PMI expand its AI-focused offerings. Continue reading The Future of AI in Project Management: Interview with Pierre Le Manh, CEO of Project Management Institute (PMI) [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

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Essential Skills for AI-Driven Project Managers: Interview with Jay Kiew [AI Today Podcast] 25:15

23 weeks ago25:15

25:15

AI tools have been proving valuable to help handle a variety of different tasks. And, project managers are seeing the value AI tools provide. In this episode of AI Today we interview Jay Kiew who is a Founder at Citizen Centric. He discusses the essentials skills for AI-Driven project managers. Jay discusses the critical abilities project managers need to succeed in the AI landscape. Continue reading Essential Skills for AI-Driven Project Managers: Interview with Jay Kiew [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
Applying CPMAI Methodology to AI Projects: Interview with Chris Mielke [AI Today Podcast] 10:40

24 weeks ago10:40

10:40

Companies of all sizes in just about every single industry are looking to see how AI, machine learning, and cognitive technology projects can provide a competitive edge, provide efficiencies, and improve ROI in today’s competitive landscape. As a result, this creates tremendous opportunity in the field of AI for professionals who are CPMAI certified and follow the CPMAI methodology. Continue reading Applying CPMAI Methodology to AI Projects: Interview with Chris Mielke [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
Ethical AI and Project Management: Interview with Vince Lynch, CEO of IV.AI [AI Today Podcast] 47:34

25 weeks ago47:34

47:34

This episode is the audio recording of the discussion moderated by Kathleen Walch at PMI’s Global Summit 2024 event. This event took place in LA on September 20th. On this panel we get insights from Vince Lynch who is CEO of IV.AI. The discussion starts off with Vince sharing some of the biggest challenges he’s seen with managing AI-driven projects. Continue reading Ethical AI and Project Management: Interview with Vince Lynch, CEO of IV.AI [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Customer Service [AI Today Podcast] 8:27

26 weeks ago8:27

8:27

in today’s competitive landscape, quality service is crucial for long-term success of any business. In this episode of the AI Today hosts Kathleen Walch and Ron Schmelzer discuss the use of AI in customer service. AI-Powered Offerings The use of AI chatbots and LLMs are having a significant impact on customer service. Continue reading AI Use Case Series: AI in Customer Service [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Finance [AI Today Podcast] 10:08

27 weeks ago10:08

10:08

The financial industry, long known for its use of technology and data, is embracing AI as a tool for innovation and efficiency. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in finance. AI Helping to Streamline and Enhance Finance Operations AI is being applied to automate routine tasks, reduce human error, and optimize processes. Continue reading AI Use Case Series: AI in Finance [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Project Management [AI Today Podcast] 10:55

28 weeks ago10:55

10:55

Enterprises are increasingly incorporating AI into many aspects of their daily business. And, with this, the project professional is increasingly using AI for a number of tasks. From AI chatbots, to predictive analytics, to generative AI applications that help automate project management duties such as project documentation, meeting minutes, or report generation, the use of AI among project managers is growing. Continue reading AI Use Case Series: AI in Project Management [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
Cognilytica is now part of PMI! [AI Today Podcast] 21:28

28 weeks ago21:28

21:28

We have some super exciting news to share with you all! And, we want our community to hear this news directly from us. Project Management Institute (PMI), the world’s leading organization for the project management profession has acquired Cognilytica and Managing Partners Kathleen Walch and Ron Schmelzer have joined PMI’s Senior Leadership Team! In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer reflect on Cognilytica’s and AI Today’s journey these past eight years. Continue reading Cognilytica is now part of PMI! [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
Is the Mood Turning Against AI? [AI Today Podcast] 16:11

30 weeks ago16:11

16:11

In our very first podcast we asked the question “Why Does AI Matter?”. So we thought it only fitting as we start our eighth season of AI Today to come back to this topic. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss whether or not the mood is turning against AI. Continue reading Is the Mood Turning Against AI? [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
AI Use Case Series: AI in Fitness and Wellness [AI Today Podcast] 8:14

31 weeks ago8:14

8:14

AI continues to impact and enhance every industry. From better nutrition, better sleep, practicing mindfulness and meditation, to improved insights on one’s overall health AI is having a big impact on fitness and wellness. In this episode of AI Today hosts Kathleen Walch and Ron Schemzler share AI’s impact on the fitness and wellness industry. Continue reading AI Use Case Series: AI in Fitness and Wellness [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

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AI Use Case Series: How AI is being Applied in Sports [AI Today Podcast] 6:36

32 weeks ago6:36

6:36

AI is being used in many industries and sports is no exception. AI is being applied to enhance all areas of sports from the athlete to the fan, the coach to the referee, and even in judging athletic competition. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss how AI is being applied in professional sports. Continue reading AI Use Case Series: How AI is being Applied in Sports [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
The Need for Adaptability with AI [AI Today Podcast] 7:39

33 weeks ago7:39

7:39

Adaptability is the ability to adjust to new conditions, environments, or situations effectively and efficiently. It involves being open to change, learning quickly from experiences, and having the flexibility to modify one’s approach in response to shifting circumstances. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer continue with the soft skills series and discuss the soft skill of adaptability. Continue reading The Need for Adaptability with AI [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
What is an AI-First Mindset? [AI Today Podcast] 10:07

34 weeks ago10:07

10:07

An AI-First Mindset refers to a proactive and strategic approach to integrating AI into all aspects of your life both personally and professionally. It involves prioritizing and using AI as a key driver for decision-making, innovation, and problem-solving. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss what having an AI-First mindset means. Continue reading What is an AI-First Mindset? [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

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What’s happening with AI and Search? [AI Today Podcast] 11:24

35 weeks ago11:24

11:24

If you’re ever done a web search you know that getting relevant and appropriate answers on the web can take a lot of effort. Oftentimes, it also requires multiple attempts to get relevant results. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer discuss the changing landscape of AI and search. How AI is changing search Already, AI is proving to be a massive enhancement and augmentation to the everyday work and tasks of businesses, enterprises, and organizations of all types. Continue reading What’s happening with AI and Search? [AI Today Podcast] at Cognilytica.…

AI Today Podcast: Artificial Intelligence Insights, Experts, and Opinion

1
Understanding and Power Skills – Keys to AI Success: Interview with Rich Maltzman, Boston University 19:14

36 weeks ago19:14

19:14

Data is integral at any organization. However, data on it’s own doesn’t provide much value. If we want to get more from our data and AI systems, and if we truly want to get machines to become more intelligent, we need to bridge that gap with at least some understanding of those patterns. In this episode of AI Today hosts Kathleen Walch and Ron Schmelzer interivew Rich Maltzman. Continue reading Understanding and Power Skills – Keys to AI Success: Interview with Rich Maltzman, Boston University at Cognilytica.…

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