))
1: Introduction to Amazon Connect
Manage episode 397347640 series 3551008
Kandungan disediakan oleh CloudInteract - cloudinteract.io. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh CloudInteract - cloudinteract.io atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Welcome to the first episode of the CloudInteract Connect Podcast! In this episode we introduce ourselves and cover the basics of Amazon Connect: its capabilities and features. We discuss who Amazon Connect is for, how to get it and pay for it, and the pitfalls of "just turning it on". Alex has a great example of a customer that saw significant savings using the auto-scale capabilities that Connect can bring to the contact centre. Next week we're going to be talking about how to integrate Connect with your CRM so be sure to subscribe to make sure you don't miss it when it lands.
Find out more about CloudInteract at cloudinteract.io.
8 episod
Kongsi
