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08 - On Employee Experience Management, a conversation with Dr. Benjamin Granger
Manage episode 350288980 series 3428014
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A conversation with Dr. Benjamin Granger, Sr. Principal | XM Catalyst XM Institute at SAP Qualtrics.
- Definition and clarifications on Employee Experience (EX) and Experience Management (XM)
- How can HR leaders embrace XM in HR and avoid the “ad-hoc employee surveying or disjointed EX efforts”
- What is instrumental to manage the Working-From-Home Employee Experience
- How to adjust your EX program in times of crisis
- How employee expectations will change post-COVID
- How can organizations prepare for these changes
- The future of EX and XM programs
Qualtrics XM institute: https://www.qualtrics.com/xm-institute/
Ben's publications: https://www.qualtrics.com/blog/author/benjaming/
XM Professionals Network (XMPN) Online Forum https://www.qualtrics.com/community/categories/XMPN
LinkedIn: https://www.linkedin.com/in/benjamin-granger-7147991b/
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