Podcast terbaik Attractionpros (2024)

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Episode 375: IAAPA Expo Thrival Guide Preview 28:12

5d ago28:12

28:12

Looking for daily inspiration? Get a quote from the top leaders in the industry in your inbox every morning. IAAPA Expo 2024 will be held at the Orange County Convention Center in Orlando, FL from November 18th to the 22nd. The expo’s trade show floor alone includes nine miles of aisles of exhibitors from every corner of the attractions industry - …

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Episode 374: Ricky Spicuzza talks about treating every interaction like an interview, keeping history in every decision, and the Potato Patch Fries secret menu 45:51

12d ago45:51

45:51

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 373: Megan Hartman talks about seeing through the lens of a lifeguard, letting your team have the vision, and being comfortable with the uncomfortable 49:47

19d ago49:47

49:47

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Megan Hartman is the General Manager…

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Episode 372: Bron Launsby talks about innovation excellence, building a franchise, and how culture is everything 39:42

26d ago39:42

39:42

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 371 - AttractionPros LIVE at IATP 2024 40:04

1M ago40:04

40:04

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 370 - Leadership Lessons from an Unexpected Source 30:10

1M ago30:10

30:10

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 369 - Val Syganevich talks about mixed-reality storytelling, competing with the digital world, and the power of “what-if" 48:10

2M ago48:10

48:10

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 368 - Impressions of Immersion from Italy 49:03

2M ago49:03

49:03

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 367 - Kile Ozier talks about moving people emotionally, creating global community, and the joy of connecting 1:04:39

2M ago1:04:39

1:04:39

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 366 - Kristy Tozer talks about a seat at the table, rebranding, and marketing & ops supporting each other 51:28

2M ago51:28

51:28

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 365 - Michael Browning talks about consolidating fragmentation, customers and users, and adventure slides. 48:02

2M ago48:02

48:02

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Looking for daily inspiration? Get a…

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Episode 364 - Samantha Palmer talks about historic tours, St. Augustine's tourism industry and taking chances on people 55:12

3M ago55:12

55:12

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Samantha Palmer is the Director of B…

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Episode 363: Chris Kearsing talks about a storied career, saying yes, and celebrating 70 years 51:36

3M ago51:36

51:36

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Chris Kearsing is the General Manage…

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Episode 362: Neil Dwyer talks about designing through the operator’s perspective, effective service recovery, and no challenge is unsolvable 52:14

3M ago52:14

52:14

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Neil Dwyer is the Vice President of …

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Episode 361 - Nick Miller talks about being part of the show, the need for human connection, and trusting your crazy ideas 51:34

3M ago51:34

51:34

Tap into innovation at IAAPA Expo, the biggest industry event of the year. Join us and other AttractionsPros in Orlando, FL, Nov. 18-22 to engage with the global community. Learn from the experts, leave with new ideas, and turn your passion for the industry into new possibilities. Register now to save up to 30%. Nick Miller is the Director of Guest…

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Episode 360 - Tim Murphy talks about high-quality food, repurposing retail, and the power of people 49:53

4M ago49:53

49:53

Tim Murphy is the CEO of Boomers Parks. With a rich career background that spans various sectors within the entertainment and hospitality industries, Tim has brought significant transformations to Boomers Parks since taking on the role in June 2020. Under his leadership, the company has seen a focus on improving food and beverage offerings, repurpo…

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Episode 359 - Lessons from CNC24 49:30

4M ago49:30

49:30

It’s time to talk about CNC2024! Every year, Matt and his friends visit multiple theme and amusement parks throughout the country, leading to lasting memories and lessons related to business operations, leadership, and guest experience. In this episode, Matt and Josh delve into a wide array of insights gleaned from Matt’s recent experiences at vari…

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Episode 358 - Minisode - The Cost of Not Recovering 18:23

4M ago18:23

18:23

This minisode delves into a scenario where a guest misunderstood the online ticketing process for an attraction. Josh brings up the topic of service recovery, highlighting its importance in hospitality. He recounts a recent workshop where the issue of a guest misunderstanding online ticketing surfaced, sparking a discussion on the perception of ser…

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Episode 357 - Justin Rink talks about the View Boston experience, entrepreneurial leadership, and the importance of starting with people 48:03

4M ago48:03

48:03

Justin Rink is the General Manager of View Boston, a newly opened observation deck in Boston's Prudential Center. With a background in attractions management from Paramount, Churchill Downs, Kentucky Kingdom, and SeaWorld, Justin has previously worked in various leadership positions across the industry. In this interview, Justin talks about the Vie…

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Episode 356 - Minisode - The Mid-Year Resolutionary Check In 18:51

5M ago18:51

18:51

This minisode features Josh and Matt reflecting on their resolutions for 2024, which they set at the beginning of the year. The conversation revolves around their progress towards these goals and the broader themes of personal and professional development. They decide to discuss their resolutions from episode 330 and evaluate their progress. Matt's…

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Episode 355 - Mike Rotondo talks about the balance of art and process, avoiding brand creep, and pushing for what's possible 47:06

5M ago47:06

47:06

Mike Rotondo is the CEO of Altitude Trampoline Parks. With a background in various franchise industries, including Tropical Smoothie and Edible Arrangements, he brings a wealth of experience to his role. Since joining Altitude in 2019, Mike has primarily focused on franchise growth through enhancing the company’s processes that ensure consistency o…

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Episode 354 - Minisode - The Grocery Store 14:23

5M ago14:23

14:23

This minisode discusses the concept of The Hospitality Mentality within organizations through a real-life scenario at a grocery store. Matt recounts a positive interaction with a cashier, who engaged in conversation with him and offered a better deal on blueberries. However, the interaction turned sour when Renee's manager interrupted to discuss wa…

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Episode 353 - Mike Lusky talks about embracing history, shifting culture, and the importance of mentors 48:38

5M ago48:38

48:38

Mike Lusky is the Group General Manager of Adventureland Resort, Altoona, IA. With over three decades in the attractions industry, his journey began at Geauga Lake in Ohio, where he started as a taffy puller at the age of 15. Over the years, Mike has worked with industry giants like Six Flags and Great Wolf Lodge, honing his leadership skills and s…

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Episode 352 - Melissa Oviedo talks about sustainable growth, building perspectives, and asking the right questions 52:47

6M ago52:47

52:47

Melissa Oviedo is the Chief Business Officer of BMorrow Productions. Melissa brings a rich background in the attractions industry, having previously worked with Nassal, where she honed her expertise in project management and strategic development. Now, as the Chief Business Officer of BMorrow Productions, Melissa spearheads initiatives aimed at dri…

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Episode 351 - Denise Beckson talks about first jobs, recruiting as sales, and government relations 46:50

6M ago46:50

46:50

Denise Beckson is the Vice President of Human Resources and Government Relations at Morey's Piers in Wildwood, NJ. With a wealth of experience spanning various roles within the attractions industry, including waterpark operations and lifeguarding, Denise brings a unique perspective to her current position. In this interview, Denise talks about firs…

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Episode 350 - Lessons from the AttractionPros Community 48:22

6M ago48:22

48:22

The AttractionPros Podcast has reached another milestone! After nearly seven years, we are thrilled to reach episode 350. To recognize how far we’ve come since 2017, we put a call out to our audience to share what they have learned from the podcast that has helped them in their business, network, or career. With the hundreds of guests who have been…

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Episode 349: James Jensen talks about going into the future, transformational experiences, and fear is an illusion 50:03

6M ago50:03

50:03

James Jensen is the founder and CEO of JUMP, the world’s first wingsuit base jumping simulator. If you have ever dreamed of flying like Superman, but don’t have the time, ability or finances to do it for real, this hyper-realistic simulation might be for you. Early in his life, James began oil painting like his father. Later when he discovered comp…

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Episode 348 - Steve Balliet talks about working for a purpose, from the bean to the bar, and transformational leadership 48:33

6M ago48:33

48:33

Steve Balliet is the Senior Manager of Hershey’s US Owned Retail in Hershey, PA. In his role, Steve runs both Hershey’s Chocolate World locations, with one in Hershey, PA, and one in Times Square in New York. Steve began his career at Dorney Park as a seasonal supervisor where he found his passion for the business, particularly in leadership. Later…

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Episode 347 - Björn Ingi Knútsson talks about Icelandic tourism, conquering yourself, and managing logistics 50:59

7M ago50:59

50:59

Björn Ingi Knútsson is one of the major reasons that Matt and his friends had such a positive experience in Iceland. He was the group's tour guide and was instrumental in either setting up or influencing many of the “Lessons from Iceland” Matt talked about in Episode 340. Bjorn is a native Icelander and has tremendous experience within the business…

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Episdoe 346: Zach Blutner talks about the interverse, layers in storytelling and creating a sandbox 46:32

7M ago46:32

46:32

Zach Blutner is the Managing Director of Inter_. Zach has built his career in tourism, museums, attractions, and experiences, all in New York City. Inter_ is an AI-led immersive experience. The experience is led by “I,” who is from the future and has returned to tell guests what it has learned. Guests visiting Inter_ get to interact with projection…

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Episode 345: Minisode - Taking pictures for guests 19:03

7M ago19:03

19:03

We’re in the business of creating memories that last a lifetime. While that’s a nice, feel-good statement, it’s also the attractions industry’s business model. Once a guest leaves an attraction, their biggest takeaway is the memory of their experience, and our goal is to turn that memory into action: planning to visit again and influencing others t…

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Episode 344: Jill Raff talks about expectations management, screening for values, and reacting vs. responding 53:57

7M ago53:57

53:57

Jill Raff is the Founder and CEO of the Jill Raff Group, where she helps organizations work from the inside out by focusing on the employee experience, which leads to an excellent customer experience. Jill grew up in the restaurant business and is a columnist for Nation’s Restaurant News. Today, Jill helps companies attract and retain the right peo…

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Episode 343: Minisode -The Desperation Hire 15:52

8M ago15:52

15:52

The “desperation hire,” also referred to as the “pulse test” or the need for “warm bodies” (please stop calling it that), is a challenge often faced throughout all areas of the industry, regardless of attraction type or geography. When staffing crunches hit, organizations scramble to fill positions quickly, which risks compromising standards and ex…

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Episode 342: Jon Pausley talks about generational loyalty, leading with positivity and familiar but better 47:36

8M ago47:36

47:36

Jon Pausley is the CEO of Arnolds Park Amusement Park, a gem of a location found in the Northwest corner of Iowa. In addition to the amusement park, the property also contains a shopping and dining district, a scenic boat tour on Lake Okoboji, a beach, 3 museums and indoor and outdoor concert venues. Jon’s attraction industry story dates back to gr…

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Episode 341: Minisode - Out of Office 12:41

8M ago12:41

12:41

Do you check your email when you’re out of office? That was the question discussed in this week’s “minisode,” where Matt reflected on his trip to Iceland and pointed out times when he responded to messages, even though his out-of-office reply suggested that he wouldn’t. This led to a conversation about how we, along with attractions industry leader…

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Episode 340: Lessons from Iceland 46:01

8M ago46:01

46:01

Lessons from Iceland When you think about vacation spots, Iceland may not come up on everyone’s to-do list, but it did for Matt and a group of friends from his neighborhood. They wanted to experience the Northern Lights, Icelandic food and culture, and take in the beauty the country has to offer. In this episode, Matt and Josh discuss some of the e…

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Episode 339: Matt and Josh talk about premium experiences 36:27

9M ago36:27

36:27

This episode started with a question about what we as an industry might be lacking compared to other industries. It just so happens that Josh and Matt were talking about premium experiences just before recording, so that happened to be on our minds. In this episode, we talk about possible enhancements attractions can make to premiumize both the gue…

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Episode 338: Deborah Eicher talks about building unique rides, mentoring young talent, and future-proofing 54:02

9M ago54:02

54:02

Deborah Eicher is the International Sales and Marketing Director for RES Rides, a Swiss-based rides manufacturer known for creating unique experiences. Deborah began her career in the fashion industry after getting a business degree from the University of Iowa and later moved into banking and finance. When Deborah moved to Orlando to be closer to f…

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Episode 337 - Dr. Patty Mason talks about a holistic approach to finance, an abundance mindset, and transformational leadership 51:28

9M ago51:28

51:28

Dr. Patty Mason is a tax expert & financial consultant who not only supports businesses through sound finance advice and guidance, but also consults with executives about business vision, leadership, and employee engagement. A CPA by trade, Patty is someone who enjoys figuring out complex problems and helping business owners make the best decisions…

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Episode 336: Matt and Josh talk about getting past the honeymoon phase, using feedback to drive growth, and moving the goalpost 53:21

9M ago53:21

53:21

Recently, Universal Orlando shared additional details about Epic Universe, scheduled to open in 2025. The news of the upcoming park’s opening sparked a conversation about sustaining guest and employee experience initiatives on a continual basis. Grand openings are often accompanied by fanfare and confetti, but attractions are built for the long ter…

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Episode 335: Amanda Verhoff talks about the premium sports experience, understanding the buyer and singing the same song 56:25

9M ago56:25

56:25

Amanda Verhoff is the President of the Association of Luxury Suite Directors, an organization dedicated to the premium and luxury seating industry that serves sports arenas, theaters and large-scale event spaces. Amanda studied sports management in college and upon hearing a guest speaker, who happened to be the founder of ALSD, raised her hand for…

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Episode 334: Jenny Williams talks about an effective media mix, non-profit marketing and tracking the right metrics 50:24

10M ago50:24

50:24

Jenny Williams leads attend media, an advertising agency working primarily with cultural and non-profit attractions. As a Media Strategist, Jenny works with zoos, gardens, museums, and aquariums to align their efforts across media strategy and investing in advertising. Jenny began working in media in November of 2007, which is the same time that Fa…

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Episode 333: Dominic Wray talks about micro-businesses, breaking down silos and leaving the island. 52:25

10M ago52:25

52:25

Dominic Wray is Parks Director for Vectis Ventures and he oversees all aspects of the operation for Blackgang Chine on the Isle Wight. Blackgang is the oldest theme park in the UK, opening in 1843. Dominic began his career in the property market as an estate agent, then transitioned to banking with a position at Lloyds Bank where he split his time …

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Episode 332: Steve Thomas talks about lessons from the oil field, guest centricity, and no paper signs 54:45

10M ago54:45

54:45

Steve Thomas is the General Manager at Belmont Park in San Diego, CA. Steve’s background includes working in oil fields in West Texas and Eastern New Mexico until he decided to move back to his hometown of San Diego in 2017. At that time, Belmont Park had recently been acquired by a real estate developer who had a new vision for the park, which was…

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Episode 331: Jim MacPhee talks about navigating life, pushing a wet noodle, and emotional & relational intelligence 55:14

10M ago55:14

55:14

Jim MacPhee is a retired Disney legend and renowned author of the book Engage, Inspire, Lead. Starting in the watercraft department on the Seven Seas Lagoon, Jim started with an hourly position and grew with the company, and through mentorship and personal growth, became one of the greatest leaders in Disney history. Jim spent 43 years with the Wal…

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Episode 330 - 2024 Resolutionary Episode 44:22

11M ago44:22

44:22

Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate the industry’s most significant achievements at the new IAAPA Honors event held in conjunction with the IAAPA North America Summit, March 3rd to the 5th in Las Vegas. We can’t wait to …

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Episode 329 - Jamie Flaherty talks about using technology to impact the guest experience, making feedback-based improvements, and riding the ride 56:09

11M ago56:09

56:09

Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate the industry’s most significant achievements at the new IAAPA Honors event held in conjunction with the IAAPA North America Summit, March 3rd to the 5th in Las Vegas. We can’t wait to …

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Episode 328 - Reggie Williams talks about being thrust into leadership, parallels between sports and business and listening to the pain 55:51

11M ago55:51

55:51

Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate the industry’s most significant achievements at the new IAAPA Honors event held in conjunction with the IAAPA North America Summit, March 3rd to the 5th in Las Vegas. We can’t wait to …

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Episode 327 - Matt and Josh recap the 2023 IAAPA Expo 43:36

11M ago43:36

43:36

Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate the industry’s most significant achievements at the new IAAPA Honors event held in conjunction with the IAAPA North America Summit, March 3rd to the 5th in Las Vegas. We can’t wait to …

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Episode 326 - Matt and Josh talk about the Hospitality Mentality 40:37

12M ago40:37

40:37

Keep connecting with IAAPA in 2024! Join your colleagues and peers at the IAAPA FEC Summit from January 21st to the 23rd in San Antonio, Texas. Or, plan to celebrate the industry’s most significant achievements at the new IAAPA Honors event held in conjunction with the IAAPA North America Summit, March 3rd to the 5th in Las Vegas. We can’t wait to …

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