Podcast terbaik Colleague (2024)

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100. Curious About...Analyzing Reformulated Products in the CPG Contact Center 10:50

4d ago10:50

10:50

This week I’m Curious about… how contact centers track consumer response to reformulated products. Check out this week's episode, where we dive into the nuances of tracking CPG reformulations in the contact center. Here's what you'll learn: 🔎 Consumer Acceptance: Discover how contact center data can offer early insights into how consumers react to …

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99. Curious about...Coupon Reimbursement in the CPG Contact Center 12:50

18d ago12:50

12:50

This week on Episode 99 I'm curious about... Coupon Reimbursement in the CPG Contact Center... 💸 Coupon Reimbursement Process Explained!: Dive into the world of coupon reimbursement within CPG contact centers (also known as service recovery) – an essential discussion for specialists, brand enthusiasts, and leaders of smaller contact centers! · 😊 Ma…

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98. Curious about...Creating Authentic Connections w/Founder, Alison Cayne - Haven's Kitchen 36:19

1M ago36:19

36:19

Hey there, My Curious Colleagues! 👋 This week's podcast episode (#98) on Tuesday 3/26/24 is one you won't want to miss! 🎧 Join me as I chat with the amazing @Alison Cayne, founder of @Haven's Kitchen. Alison shares her inspiring journey from starting a recreational cooking school in New York's Flatiron District to revolutionizing the way we approac…

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97. (Redux) Dan Gingiss' Book Opening:Creating Remarkable Experiences Customers Can't Wait to Share" 4:53

2M ago4:53

4:53

I thought I'd re-share my Book Opening of Dan Gingiss' latest book: Experience Maker: Creating Remarkable Experiences your Customers Can't Wait to Share"... PS: Exclusive offer created for us by Dan is mentioned in the podcast and below... Enjoy! ********************* I got something in the mail I want to share with you… It’s the new book by my col…

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96. Curious about Home, Kitchen & Food Trends w/Jane Freiman-Founder, Smart Kitchens Group 31:43

8M ago31:43

31:43

🍽️ This week I'm CUROUS about... Home, Kitchen & Food Trends. My resident Cooking, Kitchen & Food Trends Adviser here on the @my curious colleague podcast is back..! Join me this Tuesday, 8.29.23 for Ep 96 w/my guest & colleague, @Jane Freiman, Founder of @smart kitchen group. And she’s bringing info on a health & wellness innovation contest w/a $1…

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95. Curious about Enhancing CX with Chatbots & Virtual Assistants w/Joe Mazur, Director Consumer Care-Michelin North America 33:32

8M ago33:32

33:32

This week on the @My Curious Colleague podcast (Ep 95), I’m CURIOUS about… chatbots/virtual assistants…! To help me with this is my guest and colleague @Joe Mazur, Director Consumer Care at @Michelin North America. We’re digging in to Michelin’s online chatbot/virtual assistant named "Mitch." So fun… so don’t miss out listening 🎧 to this one…! Podc…

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94. Curious about CX/Customer Service for Retailer Delivery/Pick-up Service w/Brendan Schema, Finance intern at Kroger Delivery 27:04

9M ago27:04

27:04

🌽 This week on the @My Curious Colleague podcast…I’m CURIOUS about… Customer Service/CX in a Retailer’s Delivery/PIck-up channel. To help me... is my guest and colleague, @Brendan Schema, a Finance intern at Kroger Delivery and a standing Junior at @University of Michigan -Dearborn campus. To anyone who has leveraged Click & Collect/Pick up or orde…

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93. Curious about Time Tested Ways to Achieve Operational Excellence in Consumer Care w/Cathy-Guidi Scherm, Campbell Soup Company 38:48

9M ago38:48

38:48

🧭This week I’m CURIOUS about… ways to approach Operational Excellence in the Consumer Affairs space. To help me... is my guest and colleague, Catherine Guidi-Scherm, Operations Manager of Consumer Care at the Campbell Soup Company. Cathy’s operational leadership style focuses on balancing system requirements, agent autonomy, and effective training …

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92. Curious about Benchmarking Best Practices | System, Operations & Social Media Leadership w/General Mills' w/Rakeb Araya, Global System Project & Operations Team Manager 26:07

9M ago26:07

26:07

🎀Hello my curious colleagues! This week I’m curious about…Benchmarking Social Media Engagement, Systems & Operation Team’s Leadership. To help me, learn…we've got my colleague – @Rakeb Araya - System Project and Operations Manager at @General Mills Consumer Care…! Rakeb is a true Consumer Relations devotee, just like me, and I couldn't be more exci…

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91. Curious about "How to Deepen Consumer Feedback Insights from Ratings & Review to Optimize Product & Experience 32:41

9M ago32:41

32:41

⭐⭐⭐⭐⭐This week on the My Curious Colleague 🔍 #CPGCX #podcast I’m curious about… "How to deepen consumer feedback #insights in the Ratings & Review channel to optimize product & experience." About 10 years ago Social Media was the sexy, shiny channel… and recently #ratingsandreviews appears to have been crowned 👑the royal, shiny one, IMHO. So, to he…

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90. Curious about Brand Naming w/Alexandra Watkins, Chief Boss Lady at Eat my Words - brand naming experts 26:14

9M ago26:14

26:14

🎈This week on the My Curious Colleague 🔍 #CPGCX podcast, my guest is my colleague, Alexandra Watkins – a brand naming expert…! She is the outspoken founder of Eat My Words, the only branding firm on the planet that specializes in creating brand names that make people smile instead of scratch their heads. CPG brands from Colgate to Coca-Cola have ta…

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89. Curious about UpCycled Ingredients to CPG CX orgs w/Susan Mayer, former Product Dev Expert 29:10

10M ago29:10

29:10

You know about Recycling, right…? but how about “UP-Cycled Ingredients”…? Listen in to a quick primer and tangible tips from my returning colleague, Susan Mayer, regarding UP-cycled Ingredients & its potential impact for food & beverage labels, Consumer Relations and ultimately your consumers. Susan will be speaking on this topic and more at this m…

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88 Compilation of Volunteer & Non-Profit Organization "Shout-Outs" from my Season 4 Podcast Guests 8:38

11M ago8:38

8:38

📢Do listen to Ep 88 to check this out...One of my favorite parts of having the My Curious Colleague 🔍 #CPGCX #CPGCX Podcast is the opportunity to glean answers from many of my guests for the following Question: "Do you have a Volunteer or Non-Profit Organization you'd like to give a "Shout Out" to"...❓ Often I hear things like... "I have so many !"…

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87. [REPLAY] Double Secret Bonus Question [Secrets Staying Calm during an "Event"/RECALL] w/Beth Ziff, EVP of Customer Engagement, Premier Response 15:13

11M ago15:13

15:13

🫧And rounding out this month of [REPLAYS] of episodes on the topic of RECALLs (aka "EVENTS")... is my colleague, Beth Ziff, EVP of Customer Engagement, @Premier Response... and we're talking about how she keeps her cool during a RECALL (aka EVENTS)...AND I'm continuing to celebrate active members of the CX industry group know as SOCAP International…

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86. [REPLAY] Mock RECALLS w/Jon Cox & Richard Wakeanda of Wellness Pet - Consumer Affairs & R&D 30:57

11M ago30:57

30:57

Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blount Fine Foods episode on the @My Curious Colleague podcast. We'll talking Mock RECALLs from both Consumer Affairs AND Food Saftey/Quality's POV....AND...this month, Icontinue to cele…

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85. [REPLAY] Recall Technology w/Christopher Drury - Blount Fine Foods 27:10

12M ago27:10

27:10

⚙️Here's a great REPLAY (Ep 85) of my colleague, Christopher Drury's episode on RECALL Technology. AND...this month, I continue to celebrate mycolleagues' service to the CX industry group known as SOCAP International. Chris is President-Elect of the Board of Directors for SOCAP (Society ofConsumer Affairs Professionals). Links here: 🍎ApplePodcast: …

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84. Practical Leadership Tips from Carla Baynard, Long time CX Client Service Leader and Director, Client Services at Knipper Health 28:51

12M ago28:51

28:51

Hello My Curious Colleagues. This week on the @My Curious Colleague Podcast (Ep#84) is my colleague @Carla Baynard. Carla has over 25 years creating strategic customer care solutions for the consumer-packaged goods, food and beverage, non-profit, healthcare, and pharmaceutical industries. Currently, Carla is a Director in Client Services at @Knippe…

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83. [REPLAY] A "Recall 101 of Sorts" w/Jon Cox, Sr. Manager, Consumer Care at WellNess Pet 28:26

12M ago28:26

28:26

Hello My Curious Colleagues—-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP member Jon Cox 's leadership as CHAIRPERSON of SOCAP (Society of Consumer Affairs Professional), I've decided to post a [REPLAY] of his episode with me re: A Recall 101... of Sorts. (…

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82. Digging into Speech Analytics & How to Leverage it for Impact w/Stephanie Fritz, VP of Business Development at Callzilla - the Quality First Contact Center 24:15

1y ago24:15

24:15

🆒This week on the My Curious Colleague 🔍 #CPGCX Podcast Ep82... is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact Center..! In this episode, we’re talking about the world of Quality Management (Data Integrity) and how Speech Analytics and AI can help improve Customer Experience and enhance the over…

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81. CPG CX Collaboration Series with Quality-Contract Manufacturing & Product Development X Functions w/Sheila Jones, Food Scientist, QA & Leadership Expert 30:58

1y ago30:58

30:58

👩🏻‍🔬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach – a Food Scientist, Quality Co-Manufacturing and Leadership Professional… AND now, a Founder at Whicked Results - her new gig…! This episode is 5th in our “Consumer Relations Collaboration Services”…this week we’re talking c…

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80. [REPLAY] Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response 36:24

1y ago36:24

36:24

I wanted to share with you all a [REPLAY] episode this week. This episode with Beth Ziff, EVP at Premier Response topped the list of the My Curious Colleague Podcasts so a good choice. Enjoy! Links here: 🍎Apple Podcast: https://lnkd.in/eg8CASq 🦒Spotify: https://lnkd.in/eqSQKJx******************* I’ve got my colleague Beth Ziff, EVP of Customer Enga…

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79. Agent Training & Coaching Tips across a 30 year Career w/Ronna Caras, Training Manager - The Center for Guaradianship Excellence 29:17

1y ago29:17

29:17

Welcome my colleague @Ronna Caras to the My Curious Colleague 🔍 #CPGCX Podcast…! In S4 E79, I talk with Ronna, formerowner of Caras Training for over 30 years...! She’s got a new gig in the non-profit space and currently is Training Manager at @The Center for GuardianshipExcellence. Links here: Apple Podcast: https://podcasts.apple.com/us/podcast/m…

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78. A Founder's CX Tactics re: SEO strategy, QR codes, Surprise & Delight and Community Considerations w/Parker Olson, Founder - Forij -Functional Foods 30:51

1y ago30:51

30:51

🍄Hello My Curious Colleagues.,,! This week my Guest on the My Curious Colleague 🔍 #CPGCX #podcast (S4 Ep78) is my colleague Parker Olson 🍄Founder of FORIJ – a health food brand that makes functional healthy snacks. He’s back after 6 months since the last time he was a Guest as part of our “CX Follow-Along” series.And a big Welcome Back... and thank…

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77. Leadership Thoughts & "Pet Parent" Channel Talk w/Lisa Diehl, Director at Freshpet 27:35

1y ago27:35

27:35

🐶Hello My Curious Colleagues. This week my Guest is my colleague ⁠Lisa Diehl⁠, Director, Consumer Care at ⁠Freshpet⁠. A big Welcome Back to Lisa…as she chats w/me for her 3rd appearance on the ⁠My Curious Colleague 🔍 #CPGCX ⁠ podcast S4 Ep77…! A big Welcome... and thank you to our new sponsor of the podcast, HOLDCOM, Inc...And -- 🆓Our sponsor ⁠Hold…

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76. Consumer Rights & Privacy Legislation's Impact to your Org w/Michele Shuster, ESQ. 27:18

1y ago27:18

27:18

⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP. Since World Consumer Rights Day which many countries around the world celebrates on March 15th is here… AND Michele being a Consumer Protection Expert, we thought we’d talk U.S. Consumer …

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75. CX Communications & Writing Skills in the Contact Center w/Leslie O'Flahavan 34:43

1y ago34:43

34:43

Hello My Curious Colleagues…! This week on the 75th episode of the @my curious colleague podcast my guest is my colleague, Leslie O'Flahavan, Owner of @E-Write, LLC. Leslie O is a “Plain Language Expert” and has a wonderful understanding of the needs of today’s contact center when it comes to communication and writing skills, among other industries…

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74. "Cleaning" Your Data w/Susan Walsh, "The Classification Guru" 26:36

1y ago26:36

26:36

This week on S4 E74, my guest is my colleague - the self-proclaimed "Classification Guru" - Susan Walsh. She's from "across the pond" and is uber cheeky on LinkedIn while getting her point across (think: lip-syncing, boas and cardboard cut outs..!)One aspect of Data Integrity we both agreed on is that no matter what the industry, "dirty data" must …

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73.DSBQ Double Secret Bonus Question CX/ Life Lessons learned from Craig Antonucci's Cancer Journey 10:19

1y ago10:19

10:19

This week my guest is my Colleague, Craig Antonucci who is back on the podcast for his DSBQ (Double Secret Bonus Question). --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/messageOleh Denise Venneri

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72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer" 23:43

1y ago23:43

23:43

Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the Consumer Relations space. She’s currently Senior Marketing Manager at Avantive Solutions.In my humble opinion, Adrienne is a “Pioneer” in the Social Media Consumer Care space digging i…

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71. Employee Experience/EX, Super Powers & More with Anna Marie La Venia, GM of Consumer Care/CX at The Emerson Group 24:16

1y ago24:16

24:16

This week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group. Anna Marie and her colleagues embraced the concept of Employee Experience even before “EX” was an acronym on LinkedIn – THINK 15 years ago. She credits the company’s owner and her BPO partners f…

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70. Emerging Brands' Consumer Care with Jessi Freitag, Startup CPG podcast host and Operations & Productivity Consultant 36:50

1y ago36:50

36:50

This week on S4 E70 of the My Curious Colleague podcast my guest is my colleague, Jessi Freitag, @Startup CPG Podcast Host & Operations Consultant. Jessi has pieced together quite a career and we get into what's she's heard about consumer care for Emerging Brands in the @Startup CPG Slack community, as well as from her experience as one of the firs…

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69. Talking Market Research (Qualitative) & the Role of Contact Center Feedback in Today's World 27:20

1+ y ago27:20

27:20

We’re talkin’ Philly suburbs (my hometown), along with Food Marketing/CPGCX (some of my favorites) in this week’s episode with Jim Partner. My guest is my colleague @James Partner. AKA Professor Partner who teaches Food Marketing Research at @St. Josephs University in Philadelphia, as well as owns a consulting practice. We chat about the uber impor…

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68. DSBQ w/Andy Begnoche of HOLDCOM | Considerations for a Project Plan when Re-Branding (or Launch) an IVR/Interactive Voice Response 13:55

1+ y ago13:55

13:55

My colleague this week is @Andy Begnoche, Director of Operations at @HOLDCOM ---a Production Studio w/Voice Talent Capabilities. Andy is back for his DSBQ (Double Secret Bonus Question) here on the @My Curious Colleague #CPGCX S4 E68 podcast. Today's episode is brief but impactful as Andy shares what considerations should be made as you're planning…

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67. What Consumer Care/CX looks like at Family Owned Cleveland Kitchen w/Angelo Fields, VP of Marketing 25:23

1+ y ago25:23

25:23

My colleague, @Angelo Fields, VP of Marketing - @Cleveland Kitchen has gone from delicious Philly Cheesesteaks to fantastic fermented foods full of probiotics such as sauerkraut, kimchi, pickles & salad dressings…and loving every bite…! While Angelo is fairly new to his role – about 4 months now, we chatted about where Consumer Care is currently fo…

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66. My First Step Advice when Assessing Consumer Complaints 5:03

1+ y ago5:03

5:03

Gather your folks -- Marketing, Product Development and QA Team to UNDERSTAND first when assessing Consumer Complaints. --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/messageOleh Denise Venneri

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65. DSBQ Double Secret Bonus Question w/Founder of Forij - Parker Olson - Advice for first timers attending Expo East 11:59

1+ y ago11:59

11:59

The DSBQ episode is Back…and my colleague, Parker Olson 🍄 , Founder, Forij is curious what I’ve got for him. DSBQ stands for Double Secret Bonus Question and it’s my question that I’ve customized just for my guest. With a nod to where I grew up – Philly – I ask Parker for any advice he might have for an Emerging Brand attending Natural Products Exp…

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64. Startup Brands & Consumer Care w/Parker Olson, Founder - Forij Functional Foods 37:00

1+ y ago37:00

37:00

If I had to summarize my colleague, Parker Olson 's 🍄 guidance for Consumer Care for Emerging Brands… it would be “Always be Listening…” (ABL). My guest on the My Curious Colleague podcast this week is my colleague, Parker Olson 🍄, Founder of Forij - a functional food company started in 2020…And Parker has an instinctive feel for how to care for co…

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63. IVRs & The Future- Today, Yesterday & Tomorrow (Interactive Voice Response) w/Andy Begnoche, VP Operations, Holdcom 30:50

1+ y ago30:50

30:50

On Tuesday, 10/11/22 - you're in for a great episode on the My Curious Colleague podcast whereby my colleague, Andrew Begnoché of Holdcomshares why he thinks IVRs (Interactive Voice Response) are not dead... AND... later proceeds to aptly, oddly enough, compares IVR's to Cher. (PS you'll need to listen at the end where he explains this comparison).…

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62. SOLO Episode - Season 4 Podcast & Family updates from Me...! 8:20

1+ y ago8:20

8:20

Hello My Curious Colleagues…! Jumping in with a brief solo podcast episode this week (S4 E62). I share what you can expect in Season 4 of the My Curious Colleague • CPGCX & More podcast which includes an ancillary/new focus, a quick update on my family and my health journey PLUS what’s the latest with the new media product I’m developing and teased…

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61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus Question 12:07

1+ y ago12:07

12:07

Technically this is Maxine Weber's DOUBLE, DOUBLE Secret Bonus Question (DDSBQ). Maxine is a Former CX leader and Director of Marketing, Nutraceuticals at Ashland . You may remember her from her last episode: S3 Ep55 Impact of a Consumer Affairs role can Have on one's Career Journey. She spills the tea on how she approached the employee experience …

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60. Tracking 2022 & beyond Home & Kitchen Trends Impacting Consumers & Consumer Care wJane Freiman -Owner, Smart Kitchen Insights 28:44

1+ y ago28:44

28:44

My Curious Colleague, the PODCAST, is back for Season 4...! I'm kicking off Season 4 with my colleague, Jane Freiman, - Owner, Smart Kitchen Insights. She shares Home & Kitchen Trends she's been tracking. You may remember her from Episode #28 (Dec 2021) when she was on the podcast and is back to update us on some of those trends PLUS share some new…

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59. Double Secret Bonus Question [Secrets Staying Calm during an "Event"] ftring. Beth Ziff, EVP of Customer Engagement, Premier Response 11:29

1+ y ago11:29

11:29

Our next Double Secret Bonus Question (DSBQ) episode on the My Curious Colleague Podcast this week features my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response. My DSBQ to Beth is trying to find out her secret for being so effortlessly “steady in a recall” (she refers to them as “high volume events” because they could be positi…

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58. Customer Experience Strategy featuring Craig Antonucci, CXO at Autocar Trucks 24:53

2y ago24:53

24:53

Say hello to S3 Ep58 of the My Curious Colleague podcast with my guest, @Craig Antonucci, Chief Experience Officer (CXO) at AutoCar Trucks.After many years on the BPO/vendor side. Craig found himself in 2021 with an opportunity that he couldn’t refuse – and made the move over to the “Client side” as well as made the move to Birmingham, Alabama by w…

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57. Start-up | Insights platform for DTC Story telling featuring Andy Greenawalt, CEO & Co-founder at Storyhub.ai 25:47

2y ago25:47

25:47

This week my guest is my colleague @Andy Greenawalt, CEO and Co-Founder at the start-up Storyhub.ai. We share an interest in finding insights lurking in consumer data. His start-up is focused on “helping mission driven DTC companies”. I ask Andy why Story Telling is an ideal way to communicate findings and the why behind his focus on DTC orgs (vs. …

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56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response 36:53

2y ago36:53

36:53

I’ve got my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contact Center. Beth made me laugh – a lot. She is a delight… no surprise to those who know this consumer care space leader…! And she takes us thru it all… THINK – 🌟 how & why her POV on CX…

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Ep 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader 20:36

2y ago20:36

20:36

✨My colleague Maxine Weber, Director of Marketing, Nutraceuticals at Ashland is a fabulous addition to my series on “How a stint in Consumer Affairs impacted one’s career journey” In between deep CPG Marketing and now B to B Marketing, Maxine had the unique opportunity to lead -at the same time- both Consumer Affairs & Regulatory Affairs. And led s…

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54. Double Secret Bonus Questions wTom Asher, Customer Care Leader & VP at Twist Bioscience 14:29

2y ago14:29

14:29

🏄🏼‍♂️ Have you met my DOUBLE SECRET BONUS QUESTION (DSBQ) 🔐episodes on the My Curious Colleague podcast…? Something new I’ve started where I get a chance to go a little off Full Episode topic and ask questions that my guests have a unique POV on…Listen to S3 Ep54 with Tom Asher, VP of Customer Support at Twist Bioscience who joins me for the DSBQ. …

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53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist Bioscience 16:04

2y ago16:04

16:04

Long time colleague and Consumer Care/Support Leader - @Tom Asher - joins me as a delightful addition to my series on "How Direct Experience in Consumer Relations Can Impact one's Career Journey." Tom's serving his team at Twist Bioscience as VP of Customer Support. THINK: Tips on what Tom leveraged from his stint leading Levi Strauss' Consumer Car…

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52. How to be a Good Business Partner w/Neal Topf, CX BPO Leader 8:08

2y ago8:08

8:08

We've got another Double Secret Bonus Question for you... In this episode, I ask Neal Topf, President of Callzilla (BPO) the following:DOUBLE SECRET BONUS QUESTION: How can you be a Good Business Partner...One that leads to a productive relationship for the vendor, client and ultimately --- our consumers. Neal is dropping gems -- three gems to be e…

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51. BONUS EPISODE. Chris Drury talks his upcoming Speaking Gig 5:40

2y ago5:40

5:40

We've got a Double Secret Bonus Question Episode for you this week with my colleague, @Chris Drury of Blount Find Foods. I ask Chris to share the scoop on his upcoming speaking gig. Chris shares that AND a funny story i know you'll enjoy. Thanks Chris...! --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message…

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