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The Business Edge

Feliciano School of Business

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The Business Edge is a podcast brought to you by the Feliciano School of Business at Montclair State University. In each episode we will explore an emerging business trend featuring discussion by a credible subject matter expert. Experts include our world class faculty, successful alumni and business leaders. Each discussion is open and honest to ensure our listeners gain a business edge.Be sure to subscribe for new episodes.
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Running a business is tough. Every day challenges and obstacles pop up that can keep you from achieving your goals. Most of the time you know what to do; you learn to rely on your own business acumen and experience; but wouldn’t it be nice to have a team of experts behind you to back you up? The Small Business Edge podcast was created to be your team of experts. In my 25+ years of publishing magazines and newspapers for business owners, I had the good fortune to meet some incredibly smart pe ...
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Business Edge UAE Podcast

Global Business Services DMCC

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Welcome to the Business Edge UAE Podcast, your ultimate guide to entrepreneurship and business success in the UAE. Join hosts Rick and Vince as they delve into the latest trends, opportunities, and challenges faced by entrepreneurs in this dynamic region. Each episode features expert insights, practical advice, and inspiring stories from industry leaders, helping you navigate the vibrant UAE business landscape. Whether you're a seasoned entrepreneur or just starting out, tune in to gain the ...
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For succeeding in business in Japan you need to know how to lead, sell and persuade. This is what we cover in the show. No matter what the issue you will get hints, information, experience and insights into securing the necessary solutions required. Everything in the show is based on real world perspectives, with a strong emphasis on offering practical steps you can take to succeed.
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The hero’s journey is for the very, very few. I did it my way, I slaved away in a garret and got to the top, I realised the American dream – all good stuff, but an illusion for most. The reality is there are more of us who need the cooperation of others, than those who can succeed despite others. The age of the “one” has been taken over by the age …
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Normally, as the seller, we are getting told “no” in sales, rather than the other way around. When salespeople become desperate to hit their numbers, they start to do crazy things. They start telling lies to the buyer, they exaggerate the scope of the solution, they savagely discount the price, they overpromise on the follow-up, they agree to horre…
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Gaining credibility as a speaker is obviously important. We often do this by telling our own experiences. However, having too much focus on us and away from the interests of the audience is a fine line we must tread carefully. When we get this wrong, a lot of valuable speaking time gets taken up and we face the danger of losing our audience. They a…
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We are on the cusp of a change amongst youth in Japan. Those already entered into the workforce have memories of the Lehman Shock and the triple whammy of earthquake, tsunami and nuclear core meltdown and the impact this had on the job market. They are looking for security of employ and family life, because of the fragility of both were exposed to …
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What are the chances of getting a “no” to your offer in sales? Probably around 70% of the time, this is what we will get. Given that type of frequency and hit rate, you would think that salespeople would be masters of dealing with this type of response. You would be wrong. The chemicals kick in and sales people lose all reason. I was reminded of th…
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It is a bad sign when a presentation makes me sleepy, especially if it is at lunch time. It is very common to have speakers address a topic over a lunch to a group of attendees. After lunch, you might explain away a bit of the drowsiness, but during the lunch is a warning sign. The speaker had good voice strength, so nobody was struggling to hear h…
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All interfaces with the customer are designed by people. It can be on-line conversations with robots or in store interactions, but the driving force behind all of these activities are the people in our employ. The way people think and act is a product of the culture of the organisation. That culture is the accountability of senior management. The c…
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In this episode: Mike Pocalyko discusses the critical aspects of risk management, fraud prevention, and cybersecurity for business owners. Key takeaways include: the importance of internal controls, employee background checks, and proper insurance to protect your business from internal and external threats.…
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The object of a sale is to exchange a good or a service for money. The degree to which that money can exceed the variable and fixed costs associated with delivering it, determines the success and longevity of the company. We all know that nothing happens in business without a sale. If that is the case then salespeople have a critical role to produc…
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Questions in general are powerful tools for speakers. They bring focus to key points we want to get across. They are particularly useful in getting our audience engaged. They also have danger within them. Knowing when to use questions and what types of questions to use are things which must be worked out in the planning of the presentation and shou…
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In this episode: Ciaran May, founder of Natural Resilience, shares his journey from sports therapy to coaching corporate leaders and entrepreneurs on resilience and emotional intelligence. Learn about the importance of human connection, the challenges of maintaining mental health, and the beauty and miracles of everyday life that are all around you…
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We love acronyms! Our workplaces are thriving with them such that we can hold extended conversations composed entirely of seemingly impenetrable codes. They are handy though and this one R.E.AL. is short and serviceable to describe best practice leadership attributes. It always good to have evidence around pontification. This summary of the great a…
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Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, but we don’t approach them properly. We usually gather the team together and then dive straight into the details of the project, without really applying a professional approach. We certainly don’t apply as much planning expertise to the task as …
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In this episode, Taylor Backman, Senior Evangelist at Zoho, discusses the beginnings and evolution of Zoholics, Zoho's global community of customers. The conversation highlights the importance of building trust with customers, the unique culture of Zoho, and the value of experimenting with events to continually improve the customer experience.…
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Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things that are not so important. People sit around concentrating on their breath cycle or one word or any number of other methods to quiet the mind. They are seeking to get more clarity about themselves and what are their real priorities. As presente…
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Projects have been around for a long time of course and in the modern era we have accumulated a vast amount of best practice on how to manage them. It isn’t usually that we don’t know what to do, it is that we don’t actually do it. We get into trouble when we just leap in and dig straight into the logistical entrails, without giving enough thought …
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Feliciano School of Business faculty members in the department of Information Management and Business Analytics, Dr. Mahmoud ElHussini and Dr. George Elias discuss issues and problems being faced by business professionals. On this podcast, they continue their discussion of limiting thoughts by focusing on how to dismantle the myth behind the false …
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Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute it is gone. One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having rep…
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In this episode, Roger Pierce, an acclaimed entrepreneurship expert, discusses the importance of communication and financial skills in business, the unique challenges faced by immigrant entrepreneurs in Canada, and strategies to overcome the fears associated with starting a business.Oleh Brian Moran
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I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 50 plus years of training in traditional Shitoryu Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your …
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Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute best to make sure you don’t get to talk to the boss. They won’t tell you their name, they don’t offer to take a message for you, the whole vibe is “get lost”. If you don’t know the precise name of the person you want to speak with, then the wall…
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Feliciano School of Business faculty members in the department of Information Management and Business Analytics, Dr. Mahmoud ElHussini and Dr. George Elias discuss issues and problems being faced by business professionals. On this podcast, they again discuss what your body language says about you. Dr. Moe and Dr. George breakdown issues and problem…
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In this episode, Dan Balcauski, founder and chief pricing officer at Product Tranquility, discusses the intricacies of pricing strategy with host Brian Moran. They explore the importance of focusing on value and differentiation, the pitfalls of cost-based and competition-based pricing, and the need to treat pricing…
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I am sitting there with a crowd of people attending a presentation on blockchain technology. Some are very technical people active in the crypto currency area, some run their own tech businesses. Our presenter has amazing experience in this area, having worked for some very big names in the industry. He also has his own company to promote as well a…
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In this episode of the Business Edge UAE podcast, hosts Vince and Rick will discuss the challenges faced when starting a business in Sharjah, UAE. They will address the stringent governmental and legal regulations, as well as the overwhelming and confusing navigation that can be a challenge for entrepreneurs. For more information about business reg…
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Focus is under constant attack. The speed of business makes longer term planning a dubious endeavor. Projecting 5 years forward sounds reasonable. That is until you go back 5 years and look at all the changes that have taken place through technology, societal attitudinal changes, business realities and logistics. The leader is supposed to be defini…
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In this Episode: Brian celebrates America's 248th birthday by reflecting on the historical significance of July 4, 1776. He recounts the momentous day when 56 delegates from 13 colonies gathered in Independence Hall, Philadelphia, to endorse the Declaration of Independence, committing an act of treason against the British crown.…
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In this episode of the Business Edge UAE Podcast, hosts Vince and Rick explore the myriad benefits of expanding your business internationally through the SharjahFree Zone. From its strategic location and financial perks to its innovative culture and world-class infrastructure, discover how SFZ can provide a seamless and advantageous setup for your …
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In this special episode of the Small Business Edge Podcast, Brian leads a discussion with business leaders on the economic outlook for the second half of 2024, emphasizing the importance of relationships, transparency, and strategic planning to address upcoming challenges.Oleh Brian Moran
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Because the vast majority of people in sales have no idea what they are doing, they are making it up as they go along. Wouldn’t it be better to have a roadmap to progress the making of a sale? This roadmap will keep us on track and not allow the buyer to take us off on a tangent that leads to nowhere. Foundering around with no central direction was…
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At the start of our class on High Impact Presentations, we ask the participants to think about what type of impression they would like to have linger with their audience, after their presentation has been completed. How about you? When people are filing out of the venue, what things would you like to hear about your presentation, if you were able t…
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In This Episode: David Rabkin, Executive Vice President at Capital One, shares results from a recent survey on how business owners are navigating challenges and leveraging technology to thrive. We discussed key strategies for resilience, the impact of digital tools, and the role of AI in small business.…
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For decades I drove myself hard, based on a fundamental fallacy. Fear of a future of living in a cardboard box haunted me. I pushed hard so that cardboard box and I would never become well acquainted. You see homeless people in Japan and other countries living that way and it is a reality for them, that they never chose. It happened to them anyway.…
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Knowledge of the specifications, functionality, inner workings are all fine and dandy but not enough anymore. Increasingly technically specialised people are being asked to deal with people other than their normal counterparts. Once upon a time, the engineers spoke with other engineers on the buyer side and that was about it. A nerdy lovefest on th…
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In This Episode: Matt Doherty, an executive coach, and former NCAA basketball champion and coach, shares critical lessons from his life and career, including those learned playing basketball in “The Park” as a teenager. Great advice for business owners and leaders.Oleh Brian Moran
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In this episode, Olive and Kayla, MBA students at Feliciano School of Business, delve into the ramifications of Planet Fitness's price hike and the shifting landscape of subscription utility. Uncover the truth behind rising rates, "shrink-flation," and its impact on consumer perception. Tune in as they navigate through the latest in business news a…
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Sales is a tough enough job without having additional complications. Clients can be very demanding, often we depend on logistics departments and production divisions, to get the purchase to the buyer. We can’t control the quality, but we have total responsibility, as far as the client is concerned. There is the constant pressure of producing revenu…
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Everyone hates to be rejected, but not many people have this as a fundamental aspect of their work. We ask colleagues for help and they assist, we ask our bosses for advice and they provide it. Buyers though are a different case. They can easily find a million reasons not to buy and unashamedly tell us “no”. The rejection itself is not so much the …
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