Podcast terbaik Peak Experience (2025)

1
The Intersection of Marketing and Psychology with Chelsea Burns 32:00

22h ago32:00

32:00

In this episode of the Peak Experience Podcast, Robert Forto interviews Chelsea Burns, a marketing psychologist with a focus on the intersection of psychology and marketing. Chelsea shares her academic journey, the importance of understanding the target audience, and the sense of belonging among female entrepreneurs. She discusses her recent study …

1
The Peak Experience: Unlocking High-Performing SaaS Support Teams| PS Podcast | Ep 11 35:57

4d ago35:57

35:57

Welcome to The Peak Experience—the podcast from Peak Support, where we dive deep into the strategies that make exceptional customer experiences a reality. In this episode, Peak Support’s President, Hannah Steiman, is joined by Stacy Justino, Product Support Manager at PetDesk and formerly Customer Support Manager at Loom and Senior Manager of Custo…

1
Navigating Cultures: Dr. Kemi Nelson’s Journey 37:53

23h ago37:53

37:53

In this episode of the Peak Experience Podcast, Dr. Kemi Nelson shares her unique journey from Nigeria to the United States, her rigorous educational background, and her transition from engineering to leadership. She discusses the importance of adaptive leadership skills in today's volatile world, particularly in data and technology sectors. Dr. Ne…

1
Mastering Data Analysis in Doctoral Research 44:50

8d ago44:50

44:50

In this episode of the Peak Experience Podcast, hosts Robert and Dr. Latoya Skinner delve into the intricacies of data analysis within doctoral research. They discuss key considerations for selecting appropriate data analysis methods, ensuring validity and reliability, and common pitfalls researchers face. The conversation also covers the differenc…

1
The Peak Experience: Mastering VIP Support & Scaling CX Strategy in the Gaming Industry| PS Podcast | Ep 10 24:39

18d ago24:39

24:39

How do you handle massive player volumes during game launches? How do you ensure VIP players feel truly valued? In this episode of The Peak Experience, Hannah Steiman, President of Peak Support, sits down with Stacy Justino, former Senior Manager of Customer Support at Big Fish Games, to explore the challenges and solutions in player support. Key t…

1
Understanding Sample Populations in Research 38:57

29d ago38:57

38:57

In this episode of the Peak Experience Podcast, hosts Robert and Dr. Latoya Skinner delve into the intricacies of conducting research for doctoral projects. They discuss the importance of defining target populations, addressing biases, navigating the Institutional Review Board (IRB) process, and the challenges of participant recruitment. The conver…

1
Effective Strategies for Literature Reviews 40:41

1M ago40:41

40:41

In this episode of the Peak Experience Podcast, hosts Dr. Robert Forto and Dr. LaToya Skinner discuss the intricacies of conducting a thorough literature review, particularly in the context of doctoral research. They explore the importance of setting realistic goals, the key components of a literature review, strategies for organizing research, and…

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From Service Dog to Doctorate: A Journey of Leadership with Dr. Lisa DeVore 44:22

2M ago44:22

44:22

In this episode of the Peak Experience Podcast, Robert Forto interviews Dr. Lisa DeVore, who shares her journey from training a service dog to pursuing a doctorate in strategic leadership. Lisa discusses her experiences living in South Korea, her work with the Space Force, and the challenges she faced during her academic journey, including a signif…

1
Research Framework 52:53

2M ago52:53

52:53

Join hosts Dr. Robert Forto and Dr. LaToya Skinner as they discuss research frameworks in a a professional doctorate degree on this episode of the Peak Experience podcast.Oleh First Paw Media

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From Underdog to Doctor: A Personal Journey with Dr. Keith Downing 31:08

3M ago31:08

31:08

In this episode of the Peak Experience Podcast, Dr. Robert Forto interviews Dr. Keith Downing, who shares his journey of redemption through academic achievement. Keith discusses his struggles and triumphs in obtaining his doctorate, focusing on leadership development and the challenges faced in corporate environments. He reflects on the importance …

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The Peak Experience: Mastering Remote Training & Problem-Solving| PS Podcast | Ep 8 36:14

3M ago36:14

36:14

In the latest episode of The Peak Experience, Hannah Steiman is joined by Louella Alagan, Training and Quality Director at Peak Support to dive deep into the art of critical thinking in customer service. They discuss how traditional approaches to training often miss the mark by focusing solely on product knowledge, neglecting the foundational skill…

1
Problem Statements and Research Questions 29:54

3M ago29:54

29:54

Join hosts Dr. Robert Forto and Dr. LaToya Skinner on this episode of the Peak Experience podcast as they discuss problem statements, purpose statements, and developing research questions.Oleh First Paw Media

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The Peak Experience: Mastering Customer Relationships: Trust & Feedback for DTC Success | Ep 9 36:28

3M ago36:28

36:28

Building trust isn’t just a buzzword—it’s the real deal for Direct-to-Consumer or DTC brands. 🎧 In our latest episode, Michael Bair, Founder of Bair Consulting and former head of CX at FIGS, dives into how Direct-to-Consumers companies can leverage direct relationships to build unshakable trust and keep that feedback loop alive. Spoiler alert: it t…

1
Choosing a Reserach Topic for a Doctorate 31:36

4M ago31:36

31:36

In this episode of the Peak Experience Podcast, hosts Robert Forto and Dr. Latoya Skinner discuss their doctoral journeys, focusing on the challenges and insights gained through their research in nonprofit management and family business succession. They explore the importance of identifying research gaps, balancing personal interests with feasibili…

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Work Ethic in Gen Z with Dr. Alex Negron 34:48

5M ago34:48

34:48

In this episode of the Peak Experience Podcast, host Robert deeply converses with Dr. Alex Negron, a recent graduate of Liberty University's Doctor of Strategic Leadership program. Alex shares his inspiring journey from working in fast food to achieving his doctorate, discussing the challenges and triumphs he faced. The conversation delves into his…

1
The Peak Experience: Prioritizing Customer Experience with Wildgrain | PS Podcast | Ep 7 41:48

7M ago41:48

41:48

In the podcast, Ismail Salhi, Co-founder and CEO of Wild Grain, emphasized the significance of prioritizing customer experience in their business. He explained that the main differentiator for online brands is the customer experience they provide, and that building trust over time ultimately leads to customer retention. "The reason people come back…

1
Communication in Non-Profits with LaToya Skinner 28:41

7M ago28:41

28:41

Join host Robert Forto as he welcomes doctoral candidate, LaToya Skinner to talk to her about her academic and professional journey in leadership and how she inspires change in non-profits and beyond.Oleh First Paw Media

1
Derek A. Smith 30:34

7M ago30:34

30:34

Join host Robert Forto as he welcomes Derek A. Smith to discuss his journey in education, teaching, martial arts, and much more.Oleh First Paw Media

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The Peak Experience-Transforming Customer Support: How Embark Slashed Chat Volume by 75% - Episode 6 22:49

8M ago22:49

22:49

Welcome to Peak Experience! Join Hannah Steiman, President of Peak Support, as she chats with Val Amato, Associate Director of Customer Support at Embark. Discover how Embark slashed chat volumes by 75% with proactive chat, driving sales and enhancing customer satisfaction. Tune in to learn how we’re revolutionizing customer support with innovative…

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The Peak Experience: Designing your product for Trust and Safety| PS Podcast | Ep 5 26:52

8M ago26:52

26:52

Tune into "The Peak Experience" Episode 5 featuring Grady Ward, where we delve into the critical topic of designing your product with trust and safety at the forefront. In this insightful discussion, Grady shares his expertise on the importance of integrating robust trust and safety features into product design from the outset. Learn about the stra…

1
Change Initiative Success or Failure in Large U.S. Utilities w/Kyle Lundequam 30:28

8M ago30:28

30:28

Join host Robert Forto as he welcomes Kyle Lundequam to talk about his research in Change Initiative Success or Failure in Large U.S. Utilities Kyle is finishing up his Doctorate of Strategic Leadership, and he shares his tips and tricks for succeeding in a doctorate program.Oleh First Paw Media

1
Leadership and Motivation in the Army w/Michael Crowson 28:54

9M ago28:54

28:54

Join host Robert Forto as he welcomes Michael Cowson to discuss his research on leadership and motivation in the Army. Michael is finishing up his Doctorate of Strategic Leadership, and he shares his tips and tricks for succeeding in a doctorate program.Oleh First Paw Media

1
Moving on By with Lucille Maddalenda 30:55

9M ago30:55

30:55

Join host Robert Forto as he welcomes Dr. Lucille Maddalena to discuss her new book, Moving on By! Harnessing My Sled Dog Team's Instinct to Win. On the show, they discuss leadership, case studies, sled dogs as a metaphor for team building, and more.Oleh First Paw Media

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The Peak Experience: Achieving AI Chatbot Success with Declan Ivory | PS Podcast |Ep 4 41:38

1y ago41:38

41:38

Declan Ivory, VP of Customer Support at Intercom (a Peak Support partner), implemented Fin, their in-house AI tool, to understand the complete customer experience journey. They’ve improved the journey by keeping their knowledge base up to date, improving chatbot resolution rate, and optimizing the human component to AI implementation – a crucial bu…

1
Reducing Attrition with Jeremy Hyde 38:12

1y ago38:12

38:12

With the help of their Director of Customer Service, Jeremy Hyde, SunCountry Airlines was able to dramatically reduce attrition in recent years. They did this by improving employee engaging, implementing streamlined staffing strategies, and introducing a part-time program. We discuss all of this and more in this episode of The Peak Experience.…

1
Preparing for Black Friday with Zach Goldstein 25:35

1+ y ago25:35

25:35

In this episode, we're joined by Public Rec's Founder and CEO, Zach Goldstein, to discuss how they've grown as a brand, their preparation for Black Friday, and what to do when things don't go as planned.Oleh Peak Support

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Moments That Matter with Allyson Livingstone, Ph.D. 31:44

1+ y ago31:44

31:44

In this episode, we're joined by athenahealth's Executive Director of Diversity and Inclusion, Allyson Livingstone, to discuss their Moments That Matter Initiative, the ways in which we can continue to adapt to new kinds of work environments, and how to show employees they are being heard and valued.…

1
Bravery Wellness Wednesdays Week 8 14:19

2y ago14:19

14:19

Join host Michele Forto as she presents Wellness Wednesdays on Bravery | Week 8 on the Peak Experience podcast.Oleh First Paw Media

1
Bravery Week 7 | Dreams do Come True 9:39

2y ago9:39

9:39

Join host Michele Forto as she presents Bravery Week 7 | Dreams do come true on the Wellness Wednesday edition of the Peak Experience podcast.Oleh First Paw Media

1
Bravery Week 6 | Wellness Wednesdays 12:53

2y ago12:53

12:53

Join host Michele Forto as she continues her bravery series on the Wellness Wednesdays podcast by Peak Experience.Oleh First Paw Media

1
Bravery Week 5 | Wellness Wednesdays 9:49

2y ago9:49

9:49

Join host Michele Forto as she continues her Bravery Series on the Peak Experience podcastOleh First Paw Media

1
Bravery Week 4 | Wellness Wednesdays 12:14

2y ago12:14

12:14

Join host Michele Forto as she continues her series on Bravery on this week's Wellness Wednesdays podcast at Peak Experience.Oleh First Paw Media

1
Bravery Challenge Week 3 | Wellness Wednesdays 11:02

2y ago11:02

11:02

Join host Michele Forto as she discusses her bravery challenge week 3 on the Wellness Wednesdays podcast by Peak Experience and First Paw Media.Oleh First Paw Media

1
Bravery Challenge Week 2 | Wellness Wednesdays 24:12

2y ago24:12

24:12

Join host Michele Forto as she presents the Bravery Challenge Week 2 on Wellness WednesdaysOleh First Paw Media

1
Bravery | Wellness Wednesdays 9:50

2y ago9:50

9:50

Join host Michele Forto as she talks about bravery on this week's episode of Wellness Wednesdays on the Peak Experience Podcast. Everyone has a starting point, a challenge that must be faced to wake up the warrior within. What is your challenge? What is it that you want to be brave for? Whether there is an external force outside of you that require…

1
Small Business Leadership During High Inflation 45:18

2+ y ago45:18

45:18

Join hosts Robert Forto, Miranda Sheely and Michele Forto as they discuss how small businesses are leading their companies during high inflation on this episode of the Peak Experience podcast. Support our work: Donate todayOleh First Paw Media

1
How to Have a Blissful Morning | Wellness Wednesdays 13:15

2+ y ago13:15

13:15

Join host Michele Forto as she talks about how to have a blissful morning on this episode of the Wellness Wednesday podcast on Peak ExperienceOleh First Paw Media

1
Peak Experience Host Intros | Miranda Sheely and Michele Fort 29:44

2+ y ago29:44

29:44

Join host Robert Forto as he introduces his two co-hosts, Michele Forto and Miranda Sheely to the Peak Experience podcast Support our work: Donate todayOleh First Paw Media

1
Tips for Improving Personal and Team Wellbeing | Wellness Wednesdays 10:14

2+ y ago10:14

10:14

Join host Michele Forto as she presents Tips for Imporving Personal and Team Wellbeing on this episode of Wellness Wednesdays on the Peak Experince podcast Support our work: Donate todayOleh First Paw Media

1
Wellness Wednesday: Endless Summer 10:52

2+ y ago10:52

10:52

Join host Michele Forto as she gives you tips and tricks to help you and your company enjoy the endless summer on this episode of the Wellness Wednesdays podcast on Peak Experience Support our work: Donate today #wellnesswednesdaychallengeOleh First Paw Media

1
Memorial Day | Wellness Wednesdays 9:36

3y ago9:36

9:36

Join host Michele Forto as she discusses Memorial Day on Wellness Wednesday. Support our work: Donate TodayOleh First Paw Media

1
Let's Get Dirty | Wellness Wednesdays 19:08

3y ago19:08

19:08

When you were a kid did you play in the dirt? Make mudpies? Well playing with dirt as a kid had benefits. Read More: Let's Get Dirty! Support our Work: Donate TodayOleh First Paw Media

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Emotional Intelligence | Penny Cook 27:27

3y ago27:27

27:27

On this episode, Robert talks to a professional coach, Penny Cook about emotional intelligence, organization, coaching, living your best life, and much more. Read More: Emotional Intelligence with Penny Cook Support our Work: Donate NowOleh First Paw Media

1
7 Dimensions of Wellness | Wellness Wednesdays 12:10

3y ago12:10

12:10

Join host Michele Forto as she talks about the 7 Dimensions of Wellness on Wellness Wednesdays. To Read More: 7 Dimensions of Wellness Support our Show: Donate NowOleh First Paw Media

1
The Hero's Journey and Rocky 4 48:23

3y ago48:23

48:23

On this episode, we discuss the Hero's Journey through the lens of Rocky 4 to incorporate character development and organizational development on the Peak Experience podcast Read More: The Hero's Journey, Character Development, Rocky 4: USA vs. Russia Support our Work: Donate NowOleh First Paw Media

1
Sound Healing | Wellness Wednesdays 9:15

3y ago9:15

9:15

On this episode we talk about sound healing and the science behind in Wellness Wednesdays. Did you know that there is recent research that music and help with Alzheimer's? Learn more here Support our work: Donate NowOleh First Paw Media

1
Kotter's Eight Step Model for Change 28:58

3y ago28:58

28:58

On this episode, we talk about Kotter's Eight-Step Model for Change and how it can affect team dynamics, team building, organizational development and more. To Read More: Kotter's Eight Steps to Change To Support Our Work: Donate HereOleh First Paw Media

1
Wellness Wednesday Introduction 7:24

3y ago7:24

7:24

This is the introduction show for Wellness Wednesday on the Peak Experience Podcast. On this episode, we describe what P.E.A.K. is and how you can incorporate wellness into your busy life. Read more: Wellness Wednesday Intro show To support our work: Donate HereOleh First Paw Media

1
5 Dysfunctions of a Team 34:19

3y ago34:19

34:19

On this podcast, we examine the 5 reasons why effective teams are so rare and provide specific recommendations for eliminating barriers that lead to dysfunctional teams. Read more: 5 Dysfunctions of a Team Support our work: Donate NowOleh First Paw Media

1
What is Executive Coaching? 25:27

3y ago25:27

25:27

Join hosts Robert Forto, TJ Miller, and Michele Forto as they discuss what is executive coaching on the Peak Experience podcast On this episode, we discuss what executive coaching from an academic perspective and how to apply it to organizational development and business leadership.Oleh First Paw Media

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