Fixed Ops - The Key to Higher Dealership Profits w/ Ed Pizzigati

The Dealer Playbook

After over 600 episodes, we’re finally diving into the powerhouse of dealership success: fixed operations. This week, I sit down with Ed Pizzigati, Parts and Service Director at Johnson Automotive Group, to unpack why fixed ops often takes a backseat to sales—and why that could be costing dealerships big time.

Ed reveals the hidden potential of fixed ops, from boosting profits to increasing customer retention. We explore:

• Why fixed ops can be a dealership’s goldmine
• The cost of disconnect between sales and service
• Strategies to align service teams with a shared vision
• Building loyalty through real connections in the service lane

If you’re ready to make fixed ops your dealership’s secret weapon, this episode is a must-listen!
Thanks, Edward Pizzigati!

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Bab

1. Improving Profitability Through Fixed Ops (00:00:00)

2. Enhancing Service Integration and Training (00:09:49)

3. Strategic Approach to Business Growth (00:20:41)