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๐ [Audiobook] Sales and Marketing | Call Center Training
Manage episode 441617106 series 3575723
Kandungan disediakan oleh Hans Trunkenpolz + Associates. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Hans Trunkenpolz + Associates atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
Ever wondered what drives people to buy? Uncover the secrets of call center sales training that can revolutionize your approach to customer interactions. This episode promises to equip you with the tools necessary to identify the dominant buying motive (DBM) and master the art of listening to truly understand your customer's needs. Learn how to qualify prospects effectively and ensure your efforts are directed towards those most likely to make a purchase.
Join us as we spotlight a real-life success storyโDan's company saw a 10% profit boost through revamped call center procedures. From handling first-time inquiries to resolving complaints with empathy, we've packed this episode with practical strategies and case studies that highlight the importance of effective customer service communication. Discover how Meredith's compassionate handling of an error transformed a potentially disastrous situation into a trust-building opportunity.
Finally, we explore the nuanced art of closing sales and the power of feedback. Learn about three impactful closing techniques and how maintaining positive relationships can lead to future sales and referrals. Hear Casey's journey as she receives transformative feedback that not only improves her closing techniques but also enhances her customer rapport. Tune in for actionable advice and inspiring insights that will elevate your call center training and sales efforts to new heights.
Sign up for our self-paced courses or instructor-led workshops at www.ht-a.solutions
Sign up for our self-paced courses or instructor-led workshops at www.ht-a.solutions
Sign up for our self-paced courses or instructor-led workshops at www.ht-a.solutions
Bab
1. Effective Call Center Sales Training (00:00:00)
2. Effective Customer Service Communication (00:04:22)
3. Effective Customer Communication Strategies (00:16:50)
4. Effective Sales Closing Techniques (00:31:35)
5. Closing Techniques and Feedback for Sales (00:38:47)
147 episod
Kongsi
