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The one with real CX research - Nicole Kyle Managing Director CMP E169
Manage episode 420751371 series 3007501
Kandungan disediakan oleh Rick Denton. Semua kandungan podcast termasuk episod, grafik dan perihalan podcast dimuat naik dan disediakan terus oleh Rick Denton atau rakan kongsi platform podcast mereka. Jika anda percaya seseorang menggunakan karya berhak cipta anda tanpa kebenaran anda, anda boleh mengikuti proses yang digariskan di sini https://ms.player.fm/legal.
🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?...
CHAPTERS
0:00 Introduction
1:48 Origins of Nicole’s curiosity
4:40 Why focus on customer experience research?
7:00 More human psychology in customer experience
8:45 Why don't customers use self-service?
11:00 The 4 drivers for customer adoption of self-service
13:53 1st Class Lounge
18:26 Research factors for customer self-service
20:45 Potential pitfalls for companies and AI
27:10 Research for Employee Experience in 2024
30:11 Contact info and closing
If you like CX Passport, I have 3 quick requests:
✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
✅Join other “CX travelers” with the weekly CX Passport newsletter www.cxpassport.com
✅Accelerate business growth📈 by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
Nicole LinkedIn: https://www.linkedin.com/in/nicolekyle/
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