S5 Episode 23: Shaping the Future of Enterprise-Grade AI with Umesh Sachdev of Uniphore

Digitally Curious

Imagine a world where AI seamlessly integrates into your daily workflows, driving productivity gains, efficiency increases, and automation.
AI and in particular Generative AI is all over the media, and now companies are looking at how they should be introducing AI into the enterprise.

While Generative AI platforms such as ChatGPT have been trained on publicly available data, they may not be suitable for always-on and mission-critical systems. So what’s the opportunity for enterprise-grade AI?
To answer this question, I’m delighted to have on this episode Umesh Sachdev, CEO of Uniphore, an Enterprise-class, AI-native company that has set out to transform businesses delivering compelling and engaging customer and employee experiences.
As we navigate the exciting yet challenging landscape of AI, we discuss potential pitfalls along the way. Umesh candidly shares insights into vital areas like regulation, data security, and total cost of ownership.
We dive into how regulation is necessary, including guardrails for AI ensuring ethical use of public data, and protecting against biases and inappropriate use.
Umesh also provided three actionable steps to ready your business for the AI revolution.
More on Umesh
Umesh on LinkedIn
Umesh on X
Resources Mentioned
Jolt Effect, The: How High Performers Overcome Customer Indecision
Uniphore website

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1. S5 Episode 23: Shaping the Future of Enterprise-Grade AI with Umesh Sachdev of Uniphore (00:00:00)

2. Enterprise-Grade AI (00:00:01)

3. How Uniphore was started (00:01:20)

4. What is an AI-native company? (00:02:45)

5. The unique challenges of introducing Enterprise AI (00:04:16)

6. Getting the regulators up to speed on AI (00:11:44)

7. Uniphore's AI solutions (00:18:02)

8. Avoiding bias when training AI models (00:23:16)

9. Moving Generative AI from peak hype to being productive (00:27:22)

10. How investors will react when Generative AI goes mainstream (00:30:18)

11. Embedding AI into the daily workflow (00:31:18)

12. Advice for enterprises wanting to adopt AI (00:34:53)

13. Why the future of Enterprise AI is human (00:37:37)

14. Quickfire round (00:40:23)

15. Three actionable items to prepare for enterprise-grade AI (00:42:41)

16. More on Umesh (00:43:51)