87. [REPLAY] Double Secret Bonus Question [Secrets Staying Calm during an "Event"/RECALL] w/Beth Ziff, EVP of Customer Engagement, Premier Response

My Curious Colleague ~ CPG CX

🫧And rounding out this month of [REPLAYS] of episodes on the topic of RECALLs (aka "EVENTS")... is my colleague, Beth Ziff, EVP of Customer Engagement, @Premier Response... and we're talking about how she keeps her cool during a RECALL (aka EVENTS)...AND I'm continuing to celebrate active members of the CX industry group know as SOCAP International (Society of Consumer Affairs). Beth is an active OG...! Links here:

🍎Apple Podcast: ⁠https://lnkd.in/eg8CASq⁠

🦒Spotify: ⁠https://lnkd.in/eqSQKJx⁠

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🔐Our next Double Secret Bonus Question (DSBQ) episode on the My Curious Colleague Podcast this week features my colleague Beth Ziff, EVP of Customer Engagement at Premiere Response. Yes, she's back for her DSBQ episode...!

My DSBQ to Beth is trying to find out her secret for being so “steady in a recall” (she refers to them as “high volume events” because they could be positive...so true!).

Beth reveals certain steps regarding People, Process & Platforms that guides her calmness and she believes- if followed - will guide her clients during this busy time caring for their consumers.

💜 Thank you Beth for joining me on S3 Ep59 coming out officially this Tuesday, 8/2/22, on the My Curious Colleague #podcast.

Here’s a brief video 📽snippet from Beth’s interview. So check it out – then come back here for links (in the comments) to the FULL episode of the podcast.

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🎧 Podcasts I’m loving---

Definitely “Cubicle to CEO®” podcast hosted by Ellen Yin (and this month’s sponsor). Motivational + Actionable = Excellent content…!

Also, Startup CPG podcast w/host Jessi Freitag – re: upstarts and startups in CPG...so interesting

#MyCuriousColleague #Customerrelations #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumers #CPGXnMore

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