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Metal Matt and Cochise tackle the subjects and questions surrounding music, art, Zen, individuality, life, meaning amid chaos, gear, punk rock, relationships, and everything else. Beers are consumed, shit is talked, and truth is pursued.
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Want to know what it takes to build, scale, and sell your agency? Retained Trust is a weekly podcast where host Karl Hughes goes deep with digital service business owners to uncover the habits, tactics, and strategies they’ve learned to grow successful companies. Along the way, you’ll hear about Karl’s journey running and acquiring niche digital agencies as he learns from guests with a variety of backgrounds and experience levels.
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Retain The Daf, by listening to short review of the Daf (the review includes the reading of the words, translation & explanation). Need a Siyum in under 90 minutes (or 45 on double speed)? Listen to our series on Yerushalmi Makkos (the smallest tractate in both Talmud)
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Recruit. Retain. Relax.

Heritage Radio Network

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Hosted by Mike Hewitt, Founder of One Haus, and Sarah Diehl, Principal of Empowered Hospitality, Recruit. Retain. Relax., features conversations with industry thought leaders figuring around recruitment, retention and how to cultivate moments of relaxation within the hectic hospitality lifestyle.
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In the podcast dedicated to customer success leaders in the B2B SaaS and tech space, hosts Jeff Breunsbach and Jay Nathan share conversations about growing and scaling subscription businesses with a customer-first approach. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. This podcast is brought to you by Higher Logic.
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Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
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If you need advice on how to find and keep the right talent in the trucking industry, you have made it to the right place! Recruit and Retain: Trucking Edition is all about developing the best practices and methods for finding talent and keeping it in the trucking industry. Turnover can be almost 100% for many companies over the course of a few years which is ASTOUNDING! Yet the demand for employees in the trucking industry remains at an all time high. What is going wrong? Why is it so hard ...
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Send us a text We talk about fine art, the Chisenasty Tapes, Matt finished reading the Bandini Quartet, ingredient X in Miller Lite, dictators, Project Blue Beam, the gold bullet hole, the motion picture JAWS, triggers, rich people, steroids, not dating, and of course Fear, News, and Weather at the top of the hour. It’s RPDP sucka! ================…
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Please join me for a chat with Esther Bejarano who is the Coordinator with the North Shore Local Immigration Partnership (LIP). Esther, herself an immigrant, understands the complexity and challenges people experience when moving to a new country, which has been a valuable perspective to have when supporting immigrant settlement and integration whi…
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In this episode of Retained Trust, host Karl Hughes sits down with David Flanagan, founder of The Rawkode Academy and a veteran in developer advocacy. David shares his entrepreneurial journey, from building a niche YouTube channel to launching a unique business model centered on authentic, developer-focused content. They discuss the risks of leavin…
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Send us a text We talk about Metallica, open-door dumping, that Cochise absolutely did not smoke weed, Jello puddin’, a very small segment of gear talk, boxers vs. briefs vs. togas, aliens, and of course Fear, News, & Weather at the top of the hour. =================================== Do us a solid! Like and subscribe! Send an episode to a friend! …
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In this episode of Retained Trust, host Karl Hughes sits down with Chris Gwinn, founder of Midwest CFO, a fractional CFO firm helping small businesses thrive by optimizing financial strategies and preparing for growth or exits. Chris shares his entrepreneurial journey, transitioning from Great Lakes Advisory to Midwest CFO, and the lessons learned …
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Send us a text Episode 40 so be sure to get yourself a 40 and crack it when you hit play. We talk a lot about Post-it notes, accordion busses, and there’s some body noises that we apologize for or if you’re a weird ASMR freak send us money. Oh, and the intro is super loud. Whoops! =================================== Do us a solid! Like and subscrib…
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In this episode of Retained Trust, host Karl Hughes speaks with Kon Kruglyak, founder of Candidate IQ, about the realities of starting a staffing business in challenging economic times. Kon shares his journey from corporate and financial recruiting to launching his own agency. Together, they explore the highs and lows of the recruiting industry, th…
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Send us a text I mean for fucking fucks sake, it was inevitable. Here’s the episode where we drop the gloves and give absolute hell to American society, politics, economics, culture, media, and the smoldering remains of the United States Constitution. ADDITIONAL DISCLAIMER: any individuals or companies referenced by initials or name in this, previo…
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In this episode of Retained Trust, host Karl Hughes sits down with Kurt Schnakenberg, co-founder of Chicago Brass and ADBM, to discuss his entrepreneurial journey and the innovative approaches he’s using to redefine his industries. From building a niche architectural consulting firm to launching ADBM—a pioneering agency offering ethical offshore st…
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Send us a text We talk about Cochise's exciting new gig, viewing yourself as a business, sniffing the piss stain, cereal, Metal Matt goes off about the Bandini Quartet and 19th century British writing vs. Mark Twain, open mic hijinks, and of course Fear, News, and Weather at the top of the hour. =================================== Do us a solid! Li…
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In this episode of Retained Trust, host Karl Hughes invites his business partner and close friend, Manuel Weiss, to share their dynamic journey of entrepreneurship, partnership, and building lasting businesses. From Manuel’s early days in Vienna founding a tech startup to Karl’s evolution from software engineer to content marketing entrepreneur, th…
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Send us a text Don't you fret, faithful listeners: it's a good one. We get into naming the first RPDP field correspondent, chicken soup and pop tarts, being haunted by shit, mustard, toast, Matt pitches "a day in the life" segment about 'Chise, 'Chise disagrees, Tartaria, the gym, inaugural edition of "Fear, News, and Weather" at the top of the sec…
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In this episode of Retained Trust, host Karl Hughes is joined by Jared Gibson, co-founder of Outworks, a marketing agency helping founders and executives build influence on LinkedIn. Jared shares his transition from a traditional sales role to entrepreneurship and discusses the journey of launching Outworks, from initial networking strategies to de…
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Send us a text Another Thursday night finds Metal Matt and Cochise tired as fuck but still on the air ‘cause we do this for y’all. Topics include riding the bus, Cochise’s super aggro voicemail greeting, pumping your own gas, honey wine, raising the rent, and dumping food on the floor. Also a happy Veteran's Day to all our military folks out there.…
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Stephanie Jones is a proud 2nd generation Owner/ Operator. She started her McDonalds career early, working her first shift at age 11. She worked in the restaurant with her parents and sister, leaving after university to pursue a career in teaching in 1999. She returned to the business and purchased her first 2 locations in 2010. She is now the prou…
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In this episode of Retained Trust, host Karl Hughes sits down with Shannon Beasley, founder of Acorn to Oak Strategies, to discuss her path from a biomedical engineering student to a local SEO agency owner. Shannon shares how her experiences in project management and sales eventually led her to build a business that focuses on empowering small and …
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Send us a text Recorded on Halloween so we tried to talk about Halloween shit but ended up talking about world economics, that election thing (a little), outies, girl sizes, circle goatees, maybe some more about politics, work, and old skate videos. =================================== Do us a solid! Like and subscribe! Send an episode to a friend! …
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In this episode of Retained Trust, host Karl Hughes sits down with Sunny Shah, founder of SunnyCreators, a digital marketing and personal branding agency. At just 28, Sunny has built his name in Chicago’s entrepreneurship and creator space through authentic community-building efforts like his Chicago Dinner Club. The conversation explores Sunny’s p…
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Send us a text We talk about Western Europe, the Revolutionary War, Metal Matt gets a rude awakening, pronouncing shit, getting thrown under the bus, armpit tarantulas, the bag, where British metal legends live, the band Robots of the Ancient World, chiropractors, beer, and sports betting. Thanks for listening! =================================== D…
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Send us a text Cochise and Metal Matt talk about Fresca, getting put on blast, jobs, positive mental attitude, marketing, the cuck chair in hotel rooms, pissing "on air", bologna on tortillas, oral hygiene, washing your legs, the band Stöner, and elitist cork sniffers. =================================== Do us a solid! Like and subscribe! Send an e…
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Send us a text This was recorded a few weeks ago so our bad for any dated references or whatevers. Another great episode! There's a wrap up of the wedding in MX Rev. Metal Matt did, some talk about MX in general, Western hats are discussed, some Metallica footage is discovered, Cochise and Matt take to the airwaves using our boss Rodecaster Pro II,…
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Send us a text This week we recap the saga of Cochise in San Diego, that pesky red heifer gets discussed again, we talk about getting cereal stuck in your nose, maybe getting banned from hotels, eating pets, helping the blind, and Metal Matt doesn’t take any sh*t at the movies! =================================== Do us a solid! Like and subscribe! …
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Send us a text Another Thursday night cast as Cochise is a headin’ down San Diego way this weekend. Metal Matt learns what a ballcuzi is and we talk about dubbing movies, being self-defecating, attending Spanish class drunk, dubbing movies, South Tacoma a.k.a. Lakewood, the motion picture soundtrack, and something about Japan music. We took bad not…
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In this special episode of Retain: The Customer Retention Podcast, host Lauren DeSouza shares an important update with our loyal listeners. As we approach our two-year anniversary, the team is taking a well-deserved seasonal break to recharge and prepare for an exciting return in 2025. But before we go, we need your help! We want to know what you’v…
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Send us a text And we’re back! This week Cochise talks about his personal evolution into a monk, an upcoming trip to see you-know-who in you-know-where, the sleepwalking conspiracy is debunked to our collective relief, being hella judgy, government money, celibacy, and chili-stained wieners. I’m Metal Matt and I assure you I didn’t have a stroke ty…
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In this special episode of Retain: The Customer Retention Podcast, Moe Ash, Founder and Learning Architect at The Catalyst, returns to the show. Last year, Moe joined Retain for a gamification special. Since it was so well received, we’re doing it all over again. This time, we’re asking Moe, what’s new in the world of gamification? Plus, Lauren and…
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In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza interviews Francisco Bram, who leads marketing for Albertsons Companies’ Health, Pharmacy and Nutrition Businesses. Francisco, with extensive experience from Uber and Siemens, discusses the transition between large corporations and startups, emphasizing the critical role of a…
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Send us a text This week we got ourselves a Thursday cast with Metal Matt and Cochise cracking ‘em and solving the world’s problems. We talk about more mating and dating in Aarontown, 0500 alarms, NPCs, skin tags, shitting on graves, farting in the shower, farting into a/c units, f*ckin’ on the moon, being an empath, “woo” shit, and cranberry sauce…
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In this Greatest Hits episode, Lauren welcomes customer experience expert Joey Coleman to the podcast. Joey is the Chief Experience Composer for Design Symphony, a customer experience consultancy that helps companies create memorable and lasting experiences for their customers. He is also the author of the best-selling book Never Lose a Customer Ag…
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Send us a text We talk about space travel, space herpes, getting m*lested by senior citizens, a his/her book, Apple computers, dispatches from the land of ‘Chise squeezing 5000, eating beef based, we didn’t talk about beer, and you may have noticed a perfect shower reverb on ‘Chises track. That was on accident. =================================== D…
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In this Greatest Hits episode, Lauren is accompanied by Cole Atkinson. Cole is a Senior Product Manager at Shopify, a leading global commerce company, providing trusted tools to start, grow, market, and manage a retail business of any size, making it easier for everyone involved. Previously, he worked as a Sales & Marketing Manager at Rubber Tree L…
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Send us a text We talk about sleepwalking, Robocop, cowboy hats and boots, “Soychise”, man anger, the devil, the spirit realm, cranking down in a Waymo, electron theory, and conduct a thorough breakdown and examination of “the texts”. =================================== Do us a solid! Like and subscribe! Send an episode to a friend! LEAVE A 5 STAR …
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In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Prashant Mahajan, Founder of Zeta.io, a platform allowing product teams to collaborate and manage their products. They discuss the importance of customer feedback in product development, how AI is changing the game, and practical strategies for prioritizing c…
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Send us a text We recorded this one on Cochise’s birthday! As expected it is full of joy, friendly reverie, and positive vibes. We talk about Dr. Bronner’s soap, a mystery package is opened, our $20 Patreon tier (TBA), peanut-adjacent, bushes, monster bushes, a visit to Chise’s mating and dating corner, two scoops, and bustin’ a nut. ==============…
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In this Greatest Hits episode, host Lauren DeSouza is joined by Marketing Consultant, Elyssa Verhoogen. As a lover of lifecycle marketing, Elyssa has extensive experience in helping companies improve their customer relationships and drive revenue growth. She is currently the Senior CRM & Lifecycle Marketing Consultant at Dojo. And, prior to that, E…
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Send us a text Just ol’ Metal Matt and ol’ Cochise on this one and it’s an absolute motherfucker! I’m talking bring your lunch cause this is three hours of podcast gold. We talk about apricot kernels, T-levels, red light therapy, the nature of reality, low vibration bullshit, a whole lot about literature, old issues of Playboy, smoking cigars on ba…
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In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Scott Gardner and Brent Bouldin, partners and co-founders of New Media Advisors. Together they discuss the importance of SEO in driving customer retention and growth. Scott and Brent also share valuable insights on the need for valuable content, understanding audienc…
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Send us a text Cochise and Matt definitely come off like dicks on this one, luckily Thrizzle is around to set shit straight. We talk about vaginal jewelry, sex robots, how to train sex robots, Greek mythology, Gallagher too, Hulk Hogan, Carrot Top is probably the antichrist, motherfuckers Bogarting the coffee station, and freight claims. **Last 30 …
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In this Greatest Hits episode, Lauren is joined by customer experience expert, Jim Tincher. Jim is the Founder and CEO of Heart of the Customer, a customer experience consulting firm which seeks to map out customer journeys in order to increase engagement and loyalty. As well as leading customer engagement initiatives at Best Buy, Jim was the secon…
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Send us a text Thrizzle joins us again for a lively cast recorded before that other shit happened on Saturday. We get into wearing your girlfriend’s clothes, run several dating scenarios with Cochise, Matt has another band to recommend, and much more I’m not remembering because I didn’t take notes and got really stoned after we recorded. Enjoy! ===…
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In the latest episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Eddie Hartman, a Partner and Member of the Board at Simon-Kucher. Together, they discuss why even the coffin industry considered customer retention, how a tragic example from England in the 1800s can inspire your business’ retention strategy, why price …
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Send us a text We’re celebrating America’s birthday in grand fashion by welcoming back the legendary Thrizzle! Hilarity ensues as we cover Cochise entering the world of online dating, a new pitch for Hamm’s beer to sponsor us, some new inventions from Cochise (don’t try and jack us or else), black church, a very particular kind of jewelry, and what…
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In this Greatest Hits episode, Lauren DeSouza speaks with customer experience mastermind Howard Tiersky, CEO of FROM, The Digital Transformation Agency. They discuss why you should put yourself in the customer’s shoes, why companies need to be more customer-centric, and what exactly the Love Formula for customer retention is! Howard is the CEO of F…
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Send us a text There’s a little buzz at the beginning but it goes away pretty quick, our bad on that. Anyway, strap in for another episode of Cochise and Metal Matt solving the world’s problems. This week we get into conflict-obsessed people, serious people, stupid people, dick draggers, Costco, whether or not aliens are future humans, electric car…
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In this Retain: The Customer Retention Podcast episode, Lauren DeSouza speaks with Dennis Wakabayashi, the curator of the CX Hall of Fame, which celebrates the best and brightest stars in the customer experience field. Together they discuss how to look at personalization in a completely different way, the monumental impact that the feeling of an un…
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Send us a text What starts a little rudderless turns into a good ol’ RPDP heater as we discuss why strawberries are bullshit, burgeritos, the way the world goes round, alpha males, and an old Labatt Blue commercial among many other wonders that can only be heard in their original context. Thanks for listening! Tell a friend! Sponsor us! ===========…
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In this Greatest Hits episode, Lauren DeSouza speaks with John Sime, Senior Product Marketing Manager at Shopify. They discuss John’s beginnings in a hotel and how it parallels his own work, how the ambiguity of marketing makes it exciting, why technology without talent is useless, and why you need to be able to read the room instead of constantly …
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Send us a text We talk about haircuts, how a stoned Metal Matt catastrophically halted a Mickey D’s on accident, hating on shit, artist shit, what retirement isn’t going to look like for us, Bible story time with ol’ country boy Cochise, and an in-depth examination of the mating rituals of a particular Star Trek species. Not too damn bad for a Tues…
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In this episode of Retain: The Customer Retention Podcast, host Lauren DeSouza speaks with Rachel Franklin-Heys, Head of Client Success at Pikkal & Co, to discuss how understanding consumer psychology can change the way that companies treat their customers. Together, Lauren and Rachel talk through the power of personal branding through storytelling…
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