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Hosted by Christie Hoffman, Flip Flops & People Ops is the show that teaches you how to build a better culture by putting your employees first! This podcast breaks down proven strategies and summarizes easy takeaways for organizations of any size to start making their employees feel more engaged, empowered, and connected.
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It is hard to have a successful career as a minority in a corporate environment or in entrepreneurship! Listen Every other Wednesday, join G-Money, a two-time graduate of the school of hard knocks and a successful executive coach and entrepreneur and his Co-Host Booker T. a successful Corp. Executive and Entrepreneur, as they cover and give insight in how to overcome the challenges facing minorities in the corporate world and in entrepreneurship. We will also cover current social topics that ...
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Hey everyone, In today's episode, I'm giving you a major update... I will no longer be working at Workleap! I'll be leaving Flip Flops and People Ops in the hands of the Workleap team, but I wanted to take this chance to thank everyone who has made this podcast what it is today ❤️ I've thoroughly enjoyed my time as the host of Flip Flops and People…
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Hey everyone! Ever found yourself eagerly splurging on a shiny new tool, only to watch it crash and burn? The rollout was a disaster, you're left with a gaping hole in your wallet, and worst of all, nobody seems to give a darn about the tool, rendering it useless. But fear not! Tune into today's episode to find out how to PROPERLY shop for AND asse…
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Welcome to today's episode! I'll be diving into a common mistake made when bringing on a new team member. We've all experienced the disruption that comes with integrating a new hire, even when their skills align with expectations. But what often gets overlooked is the impact on team dynamics. In my view, the key to avoiding this disruption is strai…
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Hey everyone! In today's episode, we discuss the mutually beneficial alliance of HR and IT! These two departments often share a lot in common in terms of workplace habits and struggles, as well as similar day-to-day tasks. But for some reason, there's still a big disconnect between these departments in most companies, and that DOESN'T have to be th…
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Hey everyone! In today's episode, we're diving deep into a crucial topic that's often clouded by HR buzzwords: understanding the differences between Employee Satisfaction, Employee Experience, and Employee Engagement. Why is this important? Knowing these distinctions is key to solving the disengagement puzzle in the workplace. This episode is a mus…
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Pingboard has been acquired by Workleap! 🎉 This isn't just big news for me – it's huge for YOU too! Say hello to a more comprehensive, more dynamic platform that's all about revolutionizing your employee experience! I'm bursting with excitement to share this game-changing update with you. While I'm currently navigating the exhilarating process of o…
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In today's episode, we spoke about how HR and People Ops are often mistakenly mislabeled as a business cost center. This simply means, “You cost us money, you don’t bring in money.” But hold up – let's dive deeper, shall we? Sure, sales, marketing, and engineering get all the glory for their direct link to revenue. Closing deals, engaging customers…
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In today's episode, we talked about how neglecting your company's culture could seriously mess with its long-term success and, hold onto your seat, even affect the bottom line! But fear not, Zein dropped some easily actionable strategies to make sure your company's philosophy and culture always take the spotlight, securing that long-term success we…
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In today's episode, the incredible JRuss and I, unravel the power of appreciation in shaping workplace culture, especially in our remote landscape! We unpack practical strategies and unveil real-life success stories showcasing the impact of acknowledging and rewarding employees. Discover how these simple acts elevate morale, ignite motivation, and …
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In today's episode, Tom and I spoke about how our habits at work affect the quality of our work and how effectively we can do it. People like to stick to habits and systems to make them feel safe and help guide them throughout their day, that SHOULD NOT be different in the workplace, but sometimes we don't have the incentives or facilities in place…
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In today's episode, I delve into the AI revolution that has sparked endless discussions this year – and for all the right reasons! If you're feeling bogged down by the buzz but haven't yet harnessed the remarkable potential within your dynamic HR/PeopleOps role, now is your moment! Imagine having a dependable virtual assistant at your fingertips, f…
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In today's episode, I discuss how while exit interviews are common, STAY interviews are the proactive step that can help you retain your top talent and maintain a happy, productive workforce! I'll explain why conducting stay interviews is essential to driving engagement and provide you with practical tips on how to handle them in a way that won't s…
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Today, we're going to explore a fundamental skill every HR/People Ops / Culture leader must master - REGULARLY surveying your employees (to create a feedback loop)! In this episode, I'll guide you through three essential survey formats: eNPS (Employee Net Promoter Score), Pulse Surveys, and Engagement Surveys... eNPS (Employee Net Promoter Score): …
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In today's episode, I ask you have you ever noticed how there are countless articles online like, "8 Ways to Boost Engagement"? Yet they consistently overlook the single most effective approach that applies universally, regardless of an organization's size, industry, or revenue. The best part? It's surprisingly straightforward, and you can start im…
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In today's episode, Erica and I are diving deep into the pivotal topic of company inclusivity and how it impacts workforce engagement. So, picture this: not everyone is gung-ho about hanging out AFTER work, and that's totally okay. We're going to chat about why it's crucial not to forget about this, and why it can be a big deal if we do. Join us fo…
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In today's episode, I was in the middle of recording this episode when I remembered that me, and Daan already had a brilliant interview on this topic! So I decided to show you the conversation in which Daan and I discussed what a people-first company is and isn't, and why it's the key to revenue, productivity, and a more engaged workforce! Plus the…
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In today's episode, we will explore what it means to be a people-first company and what are some easy and effective ways to infuse your company's DNA into your interview process. We'll dive into strategies that assess skills and experience and reveal whether a candidate's heart and spirit align with the beating pulse of your organization! Imagine a…
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In many episodes, I mention my favorite manager at the company I was by far the most engaged. We talk about his leadership style and why our team did so well under his management, as well as his bumpy start as a manager and how he learned to let go of trying to control everything — so much so that his teams thrived past what any of us ever imagined…
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In today's episode, we talk about why messaging apps (Slack, Teams, etc.) are likely making your people NUTS. and having a substantial negative impact on productivity. But because we're all so used to it, we don't even realize how ridiculous it is. Burnout will never go away if people feel they can't finish their work. Re-train your people on this …
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In today's episode, we speak about how a lot of you lately say your relationship with the CEO is what gets in the way. My question back to empower and push you in the right direction is... what have you done to work on the relationship? I know there's a power imbalance, but in reality, they're waiting and wanting a person they can trust who can get…
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In today's episode, I finally got a chance to speak with Acey Holmes, the founder of Playful Work Design. A company that helps you gain insight into your teams and leaders, identify potential areas of change, develop goals to meet key metrics, and recommend scientific playful strategies for driving engagement. We discuss the importance of integrati…
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In today's episode, we discuss how engagement initiatives need an adequate budget allocation to support tools, coaches, consultants, and experts like any other department. Don't let the misconception of achieving engagement without investment hinder your progress. Advocate for the necessary resources to accelerate your efforts and deliver a better …
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In today's episode, we discuss how managers play a critical role in shaping the employee experience and driving organizational success. We tackle the challenge of unengaged managers and the detrimental effects they can have on your team. We consider the importance of establishing a CLEAR management philosophy and holding managers accountable to it.…
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In today's episode, we explore the pitfalls of traditional performance reviews and propose a fresh new perspective! Casting aside the mundane, conventional performance evaluations wield unexpected ramifications, spanning from employee distress to undue managerial time constraints. Let's reinvent feedback by integrating real-time insights into routi…
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In today's episode, we discuss how the way we work is broken and how it's time to take action if we ever have the hope of driving engagement! Adam Nathan came on the show to explore the negative impacts of outdated practices, such as excessive meetings, lack of autonomy, and the pressure to be constantly available. He and I reflect on the critical …
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In today's episode, I discuss the difficulty of managing your ridiculous workload, ON TOP OF driving engagement. How do you keep the business running while also trying to change your culture for the better? Finish your projects before starting new ones 👀 Tune in for a step-by-step of exactly how to do that! Topics discussed: The Tale of the Tree in…
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In today's episode, I talk about why the CEO shouldn't be gatekeeping your ability to send surveys. You need autonomy to deploy employee surveys and create an on-going feedback loop, because we're never done driving engagement! Plus, 76% of employees will look for another job when they don't feel listened to. I also discuss how to have a positive d…
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In today's episode, I took a different approach and answered a listener's burning question, which in short was "How do you diagnose a current company culture?". Culture plays such a huge part in the company's success but isn't spoken about enough, so I'm glad I had the chance to get into it today! Grab your nearest notepad, pen, and CEO, and tune i…
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In this episode, we dive into how your mission, vision, and values are supposed to serve as the bedrock of your organizations identity, future trajectory, and framework for employees to make decisions. We also explore why it is crucial for employees to align with and embrace these foundational elements, as their collective buy-in drives engagement …
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Survey Fatigue happens in companies WITHOUT a survey strategy. First, you need a CEO who gets the people-first concept, then you can send surveys with a problem you're trying to figure out, get feedback, make changes, get more feedback, rinse and repeat. Employees won't mind taking surveys when they know someone takes them seriously. The hardest pa…
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In this episode, we dive into the biggest, most dreaded time-waster at every company: Meetings. Without basic meeting etiquette principles in place, I guarantee your employees are suffering and it's affecting engagement. There are staggering costs (approx $37 billion!) associated with ineffective meetings and how they contribute to employee disenga…
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What will work look like 5 years from now? Will we all be 100% virtual? Will all of our meetings be Asynchronous? Will we get any human interaction?? The future of work may seem scary, but it's not as bad as it may seem! Join Scott and me on today's episode, where we discuss the future of work and best practices that we're implementing to better ou…
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From working in my wedding dress before walking down the aisle, to choosing work over family, today's episode has it all! In today's episode, I tell my true story of how my early career shaped my appreciation for my very first "good" employee experience I ever had. I'm applying it to you, to explain why driving engagement is all about effort, not p…
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In this episode, we delve into the topic of All Hands meetings (also called "Town Hall"s), explore common mistakes people make when running them and my recipe for the proper All Hands format! All Hands meetings are a critical component of any organization's communication strategy, they provide a platform for leaders to address the entire company an…
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You already have a lot on your plate...You're expected to turn your company culture into a great place to work, manage multiple parts of the business, and still somehow find time to answer endless employee questions. It can feel like you're drowning in a sea of interruptions, but I have some tips to help you stay afloat! Listen to this episode to h…
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Bad onboarding is like being thrown into a group of people doing the same dance together and not knowing the dance. That's not fun! Onboarding is the critical moment when the employee is deciding if they made the right decision or not. It's supposed to ease them into their new position and train them on how to do the 'dance' that everyone else is d…
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Christie WIlliams and I read a book together! Fierce Conversations by Susan Scott is a must-read if you want to drive productivity, and engagement and level up the way everyone communicates at your company. A fierce conversation is about provoking learning, sitting next to someone side by side, and jointly interrogating reality. The goal is to expa…
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Too many employee benefits aren't even that beneficial! Kayla and I discuss the importance of offering useful benefits to your employees and how to get more creative about picking benefits that help them live their whole life better, not just their work life! Topics discussed: Why employees don't use your benefits (they don't remember what they are…
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A return back to work is a BIG change. Not many companies get it right! This episode helps you navigate the decision and conversation with your CEO and do your part of the partnership, which is to help them think the decision through from a people-first lens. What could go wrong? What effect would this have on employees? Are we prepared for this? S…
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This week's episode is about how it's inevitable to make mistakes during a layoff (so don't beat yourself up!). They move fast and a lot of people are affected, all employees want to see is an emotionally available leadership team and a place to put their heavy emotions. Topics discussed: Use the AMA format (Ask Me Anything) Rebuilding trust with t…
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Scott Asai is a TEDx speaker and leadership coach on the importance of soft skills in management. When your employees have a leader who is empathetic, an active listener and a strong communicator, they're much more likely to thrive and be productive and happy employees. Gallup says 70% of the employee experience is the relationship between the empl…
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Do your managers lack training? (I'll answer for you... YES.) Have a feeling it's probably causing your people and teams to be disengaged? (I'll answer for you again, probably ALSO YES.) In this episode, Eric Williams, a seasoned leadership coach, shares his best practices on how one-on-one (1:1) meetings between managers and their team members can…
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The CEO and HR should be partners in disengagement crime. Not only should you be reporting directly to this person, but you both also need to care deeply about the employee experience and how making small improvements leads to higher employee engagement levels. Listen to Pingboard's very own CEO (Laith Dahiyat) talk about why his relationship with …
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Don't accidentally promote a rockstar vs a superstar! If you do, make sure they know the role will be completely different. The big takeaway here is to be workshopping all your people managers so they can regularly learn from and build on each other's experiences! Key Topics: Superstar vs. rockstar What to do if a new people manager isn't leading w…
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Are you a people-first company, or revenue first company? Your CEO might say you're a people- first company, but living it and saying it are two different things. Getting on the same page with your CEO will help make sure you have an ally and partner to help you actually drive engagement this year! [Watch on Youtube] Key Topics: People-first vs. Re…
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Daan van Rossum (CEO, FlexOS + author of FutureWork Newsletter) explains how generative AI is changing the game in HR. No more writing job descriptions from scratch, scrambling to write witty internal comms, or coming up with creative solutions to your EX problems alone. Your productivity will skyrocket if you take the time to learn how ChatGPT and…
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Do you know the difference between Employee Engagement and Employee Experience? The two terms sound very similar— but they're not the same! This episode explains the difference so you can understand how to explain to your CEO what you're working on (and why!) Watch on YouTube Key topics discussed: - How a highly engaged workforce is an output of op…
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Christie Williams (VP EX of SoftDocs) is on to discuss how she gets employees to actually take her surveys! And lots of other helpful survey strategies you'll want to hear. (Watch on YouTube!) Key Timestamps and Topics: (1:10) Why employees hate taking surveys (5:10) Figuring out survey cadence, questions to ask, etc. (8:00) How to tell your CEO "n…
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Every employee engagement survey will reveal several areas of your EX that need help. How do you choose what to work on first? This episode walks you through prioritizing the desperate cries for help after a survey closes. (watch on YouTube) Key topics discussed: Asking the right questions on an Engagement Survey How to decide what to work on first…
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Listen to learn how long onboarding should take for your company — Don't rely on what random blog from Google says. Too many outside factors! Things mentioned: Template for surveying new hires Watch episode on YouTube Pingboard can automate your onboarding surveys More detail on survey best practices Find me on Linkedin…
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