Taking Customer Support to the Top. Hannah Steiman, President of Peak Support, interviews CX industry leaders to discuss how to achieve success in an ever-changing market.
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The Peak Experience: Achieving AI Chatbot Success with Declan Ivory | PS Podcast |Ep 4
41:38
41:38
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41:38
Declan Ivory, VP of Customer Support at Intercom (a Peak Support partner), implemented Fin, their in-house AI tool, to understand the complete customer experience journey. They’ve improved the journey by keeping their knowledge base up to date, improving chatbot resolution rate, and optimizing the human component to AI implementation – a crucial bu…
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Reducing Attrition with Jeremy Hyde
38:12
38:12
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38:12
With the help of their Director of Customer Service, Jeremy Hyde, SunCountry Airlines was able to dramatically reduce attrition in recent years. They did this by improving employee engaging, implementing streamlined staffing strategies, and introducing a part-time program. We discuss all of this and more in this episode of The Peak Experience.…
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Preparing for Black Friday with Zach Goldstein
25:35
25:35
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25:35
In this episode, we're joined by Public Rec's Founder and CEO, Zach Goldstein, to discuss how they've grown as a brand, their preparation for Black Friday, and what to do when things don't go as planned.Oleh Peak Support
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Moments That Matter with Allyson Livingstone, Ph.D.
31:44
31:44
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31:44
In this episode, we're joined by athenahealth's Executive Director of Diversity and Inclusion, Allyson Livingstone, to discuss their Moments That Matter Initiative, the ways in which we can continue to adapt to new kinds of work environments, and how to show employees they are being heard and valued.…
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